The Autonerdz Community Forums - The reason for Spencer's bad Google review

Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	The reason for Spencer's bad Google review Dec 4^th, 2019 at 4:07pm https://www.youtube.com/watch?v=7ObG14P8bVQ&feature=youtu.be
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Seany Mac Senior Member Picogroup Offline I'm an Autonerd Posts: 197 Rochester Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #1 - Dec 4^th, 2019 at 4:22pm But did it fix Spence's van???
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #2 - Dec 4^th, 2019 at 6:19pm Seany Mac wrote on Dec 4^th, 2019 at 4:22pm: But did it fix Spence's van??? Now now. Real men don't drive a minivan.
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #3 - Dec 4^th, 2019 at 6:20pm Logic wrote on Dec 4^th, 2019 at 4:07pm: https://www.youtube.com/watch?v=7ObG14P8bVQ&feature=youtu.be Feeling better lately I see...
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Andy_ Super Nerd Picogroup Offline Posts: 1,398 DeMotte, IN Indiana USA Gender:	Re: The reason for Spencer's bad Google review Reply #4 - Dec 5^th, 2019 at 5:29am Thanks for posting this, it made me laugh out loud. The sad thing is, this isn't just a youtube video, it's pretty much a documentary of how things actually go.
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Re: The reason for Spencer's bad Google review
Reply #5 - Dec 5^th, 2019 at 5:32am

Andy_ wrote on Dec 5^th, 2019 at 5:29am:

Thanks for posting this, it made me laugh out loud.

The sad thing is, this isn't just a youtube video, it's pretty much a documentary of how things actually go. Grin

It is about how it went down with the 1 bad review I have on google. I will expand more later but short story was a guy with a Jeep and his mechanic friend modified the Jeep for off road rock climbing and couldn't get it running.

I got it running and it went off the cliff(pun intended for rocky climbing) from there.

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Re: The reason for Spencer's bad Google review
Reply #6 - Dec 5^th, 2019 at 5:40am

I can't wait to hear the story behind it, but I actually kind of appreciate a bad google review when I'm looking things up.

The reason I say this is because there is places that basically pay for good reviews, even though you know these places totally suck. If you can find a place that has all good reviews and then one or two bad ones, you know it's representative of real life, because there's always the people that are completely insane that we deal with.

Even on Amazon. You can look up a car part on there, and some moron will leave it a bad review because it didn't fix his problem, even though he changed the wrong part in the first place. I usually roast those people just for fun.

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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #7 - Dec 5^th, 2019 at 6:16am Those videos are good they have several like that..
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Seany Mac Senior Member Picogroup Offline I'm an Autonerd Posts: 197 Rochester Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #8 - Dec 5^th, 2019 at 8:46am Andy_ wrote on Dec 5^th, 2019 at 5:40am: there is places that basically pay for good reviews Maybe not always pay, but..... Looking at Spence's reviews, I couldn't help but notice a 5-Star review from some user named "Sammydoozer"....now where does that name sound familiar???
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Re: The reason for Spencer's bad Google review
Reply #9 - Dec 5^th, 2019 at 1:20pm

Seany Mac wrote on Dec 5^th, 2019 at 8:46am:

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

there is places that basically pay for good reviews

Maybe not always pay, but.....

Looking at Spence's reviews, I couldn't help but notice a 5-Star review from some user named "Sammydoozer"....now where does that name sound familiar??? Smiley

OUCH !!!!!!!

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DzlTec Guru Member Offline Diesel performance, its an expensive addiction. Posts: 357 Lilydale, Victoria, Australia Victoria Australia Gender:	Re: The reason for Spencer's bad Google review Reply #10 - Dec 5^th, 2019 at 3:29pm I wish I could have that playing to a customer who wants to question things. I wonder what sort of a review they might leave after watching the video? Nice one Ian
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Re: The reason for Spencer's bad Google review
Reply #11 - Dec 5^th, 2019 at 3:34pm

DzlTec wrote on Dec 5^th, 2019 at 3:29pm:

I wish I could have that playing to a customer who wants to question things. I wonder what sort of a review they might leave after watching the video?

No need wondering! It's kinda how this went down. Ian asked me the story about it a while back and I told him. He saw this clip and it reminded him of the story I told him.

Headed home soon and I will address ALL these comments so far... Cool

DzlTec wrote on Dec 5^th, 2019 at 3:29pm:

Nice one Ian

That it was.

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jayband Senior Member Picogroup Offline I'm an Autonerd Posts: 107 Stockton California USA	Re: The reason for Spencer's bad Google review Reply #12 - Dec 5^th, 2019 at 6:12pm https://www.youtube.com/watch?v=KDnivh5Odfk That one hits home
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #13 - Dec 5^th, 2019 at 6:29pm jayband wrote on Dec 5^th, 2019 at 6:12pm: https://www.youtube.com/watch?v=KDnivh5Odfk That one hits home They all do from this guy. You can tell he works from the same side we do.
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Re: The reason for Spencer's bad Google review
Reply #14 - Dec 5^th, 2019 at 7:40pm

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

I can't wait to hear the story behind it,

Well go get some popcorn while I have at it. Smiley

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

but I actually kind of appreciate a bad google review when I'm looking things up.

100% agree. They suck but...

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

The reason I say this is because there is places that basically pay for good reviews, even though you know these places totally suck. If you can find a place that has all good reviews and then one or two bad ones, you know it's representative of real life, because there's always the people that are completely insane that we deal with.

Spot on!!! For a while I had two to three companies a month try to sell their service of writing reviews. It has toned down quite a bit lately to maybe one every two or three months. What the deal was that they would add good reviews to your business to get a rating. If anyone did respond with a bad review they watch dogged your account and would hit it heavy with a bunch of good reviews to move the bad one down.

This just blew me away! I wasn't a big fan of reviews but after having these guys try to get my business made me not look at reviews with much weight. I normally look to see if there are some 1 or 2 star reviews and see what they say. You can normally tell if the 1 or 2 star had merit of if the people posting them were total Jack Asses! In the past couple years you can see all the reviews someone has posted. Google gives points for giving reviews to get people all jazzed up on this(must be a millennial thing) to make them feel important. When you see someone has left 40 reviews and 36 of them are 1 stars they are just a Jack Ass cruising thru life. I can't imagine going thru life with that kind of chip on my shoulder thing everyone owes me or I will post a bad review.

Must suck to be them.

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

Even on Amazon. You can look up a car part on there, and some moron will leave it a bad review because it didn't fix his problem, even though he changed the wrong part in the first place. I usually roast those people just for fun.

Unbelievable isn't it? (We really need a face palm smilie! I might wear it out though)

Now how about we get to the story... Smiley

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Re: The reason for Spencer's bad Google review
Reply #15 - Dec 5^th, 2019 at 7:48pm

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

I can't wait to hear the story behind it

Well this could take us on a wild trip. Attitudes... Immaturity... The lack of being able to deal with issues... The lack of taking responsibility for one's own actions... And boat load more.

Shall we... Where to start... Well Ian saw a review from a consumer(notice I said consumer NOT customer) when he googled my shop. Thing is he's not the only one... I probably get get asked about this Jack Asses review monthly. Most recent inquiry has been Tim Stanford who is an Autonerd on here. The JA's name is Andrew Fromm. I will post his comment in a second and we'll go through it. I actually have come to enjoy this review with all the attention it has brought and I must say 95% of it is good attention. Tom(Autonerdz Tom) might understand as from what I have heard each time he gets put down his sales go up... Wink

I have been told I should respond to this review so many times I can't count them. Maybe but notice we are here talking about this review instead of all the good ones I have. Dwell on that... Shocked

Without further ado here is the review as posted:

Andrew Fromm

Terrible the price was double what he quoted. Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none. Oh btw he also never finished the job, if you do take anything there you better have Deep pockets.

This consumer owned at the time a Jeep Cherokee with the in line 6 cylinder. Him and his friend that works at a service center for working on vehicles wanted to build an off road rock climber. They pulled the engine to bore and stroke it for the torque. Took off all unnecessary components. Besides other modifications the removed the factory ECM and installed a "stand alone" engine controller. One that I am very familiar with. ("Stand Alone" = after market laptop programmable engine controller).

With me so far? Smiley

Well they put the stroker engine back in and wire in the Stand Alone computer. Go to fire it up and it won't start... Go figure...

Sooooooo JA and his mechanic buddy inquire where they can get someone to handle the Stand Alone setup and programming. More then one place give them our shop as somewhere to have his vehicle serviced... I get a phone call from JA and he explains the vehicle, whats been done and asks if I can handle it.

Which I reply "we can".

Next JA asks what I get to program the Stand Alone

Which I give him a price for standard setup and initial tune including dyno time.

At that time he make an appointment.

How's that popcorn doing? Smiley

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Re: The reason for Spencer's bad Google review
Reply #16 - Dec 5^th, 2019 at 8:01pm

Now that the phone call is out of the way it come to the day he drops it off. He trailers it to the shop and has to push it off because as mentioned it does not run. It does crank but will not light off. We go over again what was done. I do a quick visual, make sure I have his contact info and tell him I will be in contact with him with how it is going.

He actually seemed like a decent guy at the time. A bit reserved and quiet but into rock climbing vehicles though not a mechanic at all. Away he goes and I get to his vehicle the next day.

I pull in my laptop see where the settings are wrong. Next was to set the sync up so the injectors would fire and gave it a crank. After the fuel rail primed this beast came to life. Smiley

After about a minute or so of watching all the vitals such as but not limited to oil pressure and coolant temp I notice running voltage running north of 17.5 volts. Shocked

I make sure our battery charger is off and it still has voltage over 17.5 volts...

Here comes issue number one... I check the alternator. This is NOT part of the setup and programming service but something that won't take to long. Come to find out the alternator was not swapped out when he did the ECM to Stand Alone conversion... What's the big deal you may ask??? Well his stock alternator was controlled by the OE ECM not an external voltage or internal voltage regulator. JA and his mechanic buddy just hot wired it direct...

Sooooooo... I call up our boy here and explain my findings. I give him a couple options on how this can be dealt with. Changing the alternator over to a year that used an external voltage regulator or installing a module that would monitor the battery voltage and mimic the signal his OE would send to the original alternator. I also gave him the price quote for the extra parts and labor. He wanted to check with his mechanic friend his thought and if they might do it and bring the vehicle back.

I get a return call from him later in the day giving us the go ahead to correct the charging system issue and which way and price he wanted to go.

Fair enough... We order the module and wiring it in when we got it. That took care of our charging system issue.

So far so good eh?

Time to move to the dyno. One of my favorite places to go in the shop. I work through the tables for the fuel map from idle up to about 3,000 rpm's or so when we start to see some smoke coming out from under the vehicle. Upon further inspection we have an oil leak. It's transmission oil coming from between the engine block and transmission. UGH... Off the dyno it comes and we put it up on a lift for a better inspection. It's coming out of the front pump of the trans. This stopped any further running due to a possible thermal event. Undecided

I call up the owner and explain what we are seeing. Tell him it must be addressed before any more. He asks how much more and I explain the trans has to come out because with a borescope it looks like the front pump seal is being pushed out. Being as this was more grunt work and not electrical the owner decides he and his mechanic can fix it and bring it back to have the tuning finished.

Fair enough I tell him. Being as I was not completed finishing the tune on the Stand Alone I only charged for the percentage in which I had completed. Add to that the service on the charging system and gas we had to put in it.

From here we awaited him picking it up the following day...

Still with me? Smiley

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Re: The reason for Spencer's bad Google review
Reply #17 - Dec 5^th, 2019 at 8:06pm

Here comes the day he picks it up. Up to this time there hasn't been any sign of concern for how things have gone or issues with how much we have quoted and billed. He has been pleasant on the phone, seemed to understand all I told him and happy to hear the engine runs with no issues from it.

When he pulls in with his trailer we could start it up and let him listen to it. I show him the charging system service we did as well as where the transmission oil was leaking. I go over the bill with him... He had no issues... Saw that we charged him less for the Stand Alone service then quoted. I told him I would not charge him additional for strapping it back onto the dyno just the balance of the work needed to finish the calibration of the Stand Alone.

He pays the bill without a hint of being upset and tells me he and his friend should have it fixed up soon and wanted to see when I would be available to finish it.

He actually drove it onto the trailer. Big smile... Strapped it down as we talked about plans and events he was looking forward to going to with the Jeep. After that got into his tow vehicle and headed on down the road...

Seems like all is good with the world eh?
Smiley

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jayband Senior Member Picogroup Offline I'm an Autonerd Posts: 107 Stockton California USA	Re: The reason for Spencer's bad Google review Reply #18 - Dec 5^th, 2019 at 9:43pm Following...
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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #19 - Dec 5^th, 2019 at 10:10pm Spence wrote on Dec 5^th, 2019 at 7:48pm: How's that popcorn doing? Not good, all out... Can you post your credit card number up so we can all make sure we have enough? If it is OK I have some other items to buy as well Thanks Spence, you're a buddy
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Andy_ Super Nerd Picogroup Offline Posts: 1,398 DeMotte, IN Indiana USA Gender:	Re: The reason for Spencer's bad Google review Reply #20 - Dec 6^th, 2019 at 4:38am Following. No popcorn though, coffee now. Can't wait to see where this is headed....
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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #21 - Dec 6^th, 2019 at 7:51am I'm following as well, this sounds pretty intriguing!
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denisf Guru Member Picogroup Offline I'm an New Autonerd Posts: 251 falher Alberta Canada Gender:	Re: The reason for Spencer's bad Google review Reply #22 - Dec 6^th, 2019 at 2:28pm The suSpence is killing me.
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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #23 - Dec 6^th, 2019 at 2:42pm denisf wrote on Dec 6^th, 2019 at 2:28pm: The suSpence is killing me. Yes...fuck the pop corn Spence is going to the Pizza Shop
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #24 - Dec 6^th, 2019 at 4:33pm Logic wrote on Dec 6^th, 2019 at 2:42pm: denisf wrote on Dec 6^th, 2019 at 2:28pm: The suSpence is killing me. Yes...fuck the pop corn Spence is going to the Pizza Shop Now now... Shall we diSpence with the jokes and get down to business?
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Re: The reason for Spencer's bad Google review
Reply #25 - Dec 6^th, 2019 at 4:48pm

Spence wrote on Dec 6^th, 2019 at 4:33pm:

Logic wrote on Dec 6^th, 2019 at 2:42pm:

denisf wrote on Dec 6^th, 2019 at 2:28pm:

The suSpence is killing me.

Yes...fuck the pop corn Spence is going to the Pizza Shop

Now now... Shall we diSpence with the jokes and get down to business?

See he wants all the pizza to himself ! there is only a piece of anchovie pepperoni left

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jayband Senior Member Picogroup Offline I'm an Autonerd Posts: 107 Stockton California USA	Re: The reason for Spencer's bad Google review Reply #26 - Dec 6^th, 2019 at 6:11pm still waiting...Dec 6^th, 2019 at 6:11pm
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #27 - Dec 6^th, 2019 at 6:16pm jayband wrote on Dec 6^th, 2019 at 6:11pm: still waiting...Dec 6^th, 2019 at 6:11pm Still here. Got some Aussie keeps interrupting my typing.
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Re: The reason for Spencer's bad Google review
Reply #28 - Dec 6^th, 2019 at 7:32pm

Even though Ian started this thread with a bit of a joke, poking fun at me with the video of someone seemly having no clue and self centered as if the universe revolves around him. I am not taking this in a bad way.

When this consumer first wrote it I was taken back. Normally you can sense when something is arye. In this case he didn't come across this way when in front of me. It may have been peer pressure or something after leaving our shop. As you may see later with his actions he can be weak in character in my opinion when it comes to dealing with issues.

For what ever reason we might get into talking about that as well as this form of "word of mouth" that use to be much more personal when people would get together at all types of gathering be it a BBQ, over dinner, in the office and what have ya. Now a days reviews have been added to the mix thanks or no thanks to the internet.

Anyways back to the story shall we?

Smiley

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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #29 - Dec 6^th, 2019 at 7:36pm Spence wrote on Dec 6^th, 2019 at 7:32pm: Anyways back to the story shall we? Please proceed Spence!
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Re: The reason for Spencer's bad Google review
Reply #30 - Dec 6^th, 2019 at 7:46pm

I thought I would pull up this guys work order today and review it to make sure I had all the facts and check my notes. It did refresh my memory with some info would be good to add. After all it's been 4.5 years ago.

When he dropped it of the Jeep had no rear brakes. When we are running it in 2WD(two wheel drive) on the dyno we need to be able to stop in in the event something is dangerous. From this guy raising the Jeep he had damaged the rear brake hose and brake line. This was discussed and got approval at the beginning. I also have notes of asking what fuel injectors he swapped for the stock ones and he didn't have the PPH(pound per hour) and voltage and pressure offset info. This is normally supplied with performance injectors. When it isn't I can get the needed info in house as we have an off the car injector flow bench for the PPH and I use the PICO scope(there ya go Andy we got the PICO scope involved in the thread) for calculating voltage and pressure offsets. This also was explained to and approved by the consumer.

Keep these extras in mind for when we get to his review. Cool

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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #31 - Dec 6^th, 2019 at 7:58pm Just out of curiosity Spence, I have a feeling that this guy used a Megasquirt ECU. Could you comment on how you figured out the PPH of the injectors with a Picoscope and a injector flow bench?
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Re: The reason for Spencer's bad Google review
Reply #32 - Dec 6^th, 2019 at 8:35pm

Ernest wrote on Dec 6^th, 2019 at 7:58pm:

Just out of curiosity Spence, I have a feeling that this guy used a Megasquirt ECU. Could you comment on how you figured out the PPH of the injectors with a Picoscope and a injector flow bench?

He was using an Accel DFI Gen 7 system.

I can and I have. We will make another thread out of it. Work for you?

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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #33 - Dec 6^th, 2019 at 8:36pm Spence wrote on Dec 6^th, 2019 at 8:35pm: We will make another thread out of it. Work for you? Right on Spence, sounds good!
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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #34 - Dec 6^th, 2019 at 8:40pm Spence wrote on Dec 6^th, 2019 at 8:35pm: Accel DFI Gen 7 system Not bad at all, that's a good ECU.
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Re: The reason for Spencer's bad Google review
Reply #35 - Dec 6^th, 2019 at 8:43pm

Ernest wrote on Dec 6^th, 2019 at 8:36pm:

Spence wrote on Dec 6^th, 2019 at 8:35pm:

We will make another thread out of it. Work for you?

Right on Spence, sounds good!

I did a group therapy I believe back in Sept 2014 about the subject as well. Might want to look into that.

Remind me after we get through this thread as I can only type so fast and only have so much time about talking fuel injectors and programming. You won't have to twist my arm to hard to do it as it is a subject I like to get into.

Spence

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #36 - Dec 6^th, 2019 at 8:43pm Ernest wrote on Dec 6^th, 2019 at 8:40pm: Spence wrote on Dec 6^th, 2019 at 8:35pm: Accel DFI Gen 7 system Not bad at all, that's a good ECU. It sure is!
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Re: The reason for Spencer's bad Google review
Reply #37 - Dec 6^th, 2019 at 8:44pm

With that said a week or two goes by and I find out there's been a review to our business on Google. And it's from our boy Andrew. Could not believe what I was reading. Being one(me that is) of dealing with thing in a more direct way I call the lad up and try to find out where he was coming from. (Side note, among my friends it's normally if we are gonna text more then three times call me).

Anyways...

I figured after he left something happen that I missed or did not know about... Nope... What we did with the Jeep was fine... From what I remember it was just a weird conversation that seemed he had no conversation skills. I went over our calls and conversations from my notes and he remembers them. I go with a strategy of how would you(the consumer) of handled it different if the shoe was on the other foot.(in other words him calling me to explain the progress and the extra work needed)... I get no real answer just you said you could program the Stand Alone for what you quoted. Which I replied I did and so far you have been bill for less then what I quoted and the reason why.

What I gather from the conversation was he was getting over his head with this project of his. It wasn't going as smooth as he thought. He wanted to be doing events by now and he and his friend have to pull it back apart. I am not sure what they found at the front of the trans but maybe they damaged something installing the engine but whatever it was he seemed frustrated with his vehicle but not our work. For that part I was glad.

I went on to explain my position and that I didn't feel his comments were warranted. From what I could gather he felt this is the one thing he could control and felt he was in power. He was pissed off at the world and I was his punching bag.

At this point those reading for a bit of an education here's my reason for doing something you may or may not of picked up on. I did NOT bill him for the full price of the programming for a reason. A couple of things could of happened and you may agree or not agree after hearing it.

1. What if I had bill him full price and he decided to sell the vehicle and get out of it. I charged for something I did not finish. At this point do you give a refund. Does the new owner expect you to finish it because who he bought it from says we owe it to him as it has been paid for. Could the seller say in order to make the sale of the vehicle that there's more to do then what is really been paid for to make the sale. The list can go on and on and on but I think you might see where I am thinking on it. You could come back with a whole hosts of how to get around such a conflict but I choose to not let it happen in the first place.

2. And this is what I used it for. I told him a the end of the call if this is how he conducts himself that I no longer wish to work for him. Just like he has a choice where he can get his vehicle serviced I can choose if I want to work for anyone or not. The good part is I have a solid leg to stand on being as he has not been billed for services he has not received yet.

Option two may just prove to be a good decision. We'll see... Maybe another day... Cool

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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #38 - Dec 6^th, 2019 at 9:21pm Very well played Spence! I appreciate you for sharing this with us along with your perspective on how you foresaw it possibly getting worst. I would have definitely not thought about it like you did. Well Done!
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Re: The reason for Spencer's bad Google review
Reply #39 - Dec 7^th, 2019 at 10:35am

Ernest wrote on Dec 6^th, 2019 at 9:21pm:

Very well played Spence! I appreciate you for sharing this with us along with your perspective on how you foresaw it possibly getting worst. I would have definitely not thought about it like you did. Well Done!

Thanks.

I wish I could say this came from me being smart... But it didn't... They only way I could claim being smart is from learning from my mistakes(which I have done my fair share of and then some).

And two from doing just what we are doing here and discussing an issue and bouncing ideas and experiences off of each other. The key to either of these is adjusting and more so applying your new found knowledge.

If you thought we were done with this guy and reviews you thought wrong. Cool

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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #40 - Dec 7^th, 2019 at 11:16am You handled it betetr than i would..good job on cya..
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Re: The reason for Spencer's bad Google review
Reply #41 - Dec 7^th, 2019 at 11:46am

Spence wrote on Dec 7^th, 2019 at 10:35am:

Ernest wrote on Dec 6^th, 2019 at 9:21pm:

Very well played Spence! I appreciate you for sharing this with us along with your perspective on how you foresaw it possibly getting worst. I would have definitely not thought about it like you did. Well Done!

Thanks.

I wish I could say this came from me being smart... But it didn't... They only way I could claim being smart is from learning from my mistakes(which I have done my fair share of and then some).

And two from doing just what we are doing here and discussing an issue and bouncing ideas and experiences off of each other. The key to either of these is adjusting and more so applying your new found knowledge.

If you thought we were done with this guy and reviews you thought wrong. Cool

Buggar Spence......looks like another arse has just added another one !

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Re: The reason for Spencer's bad Google review
Reply #42 - Dec 7^th, 2019 at 3:57pm

Logic wrote on Dec 7^th, 2019 at 11:46am:

Spence wrote on Dec 7^th, 2019 at 10:35am:

Ernest wrote on Dec 6^th, 2019 at 9:21pm:

Very well played Spence! I appreciate you for sharing this with us along with your perspective on how you foresaw it possibly getting worst. I would have definitely not thought about it like you did. Well Done!

Thanks.

I wish I could say this came from me being smart... But it didn't... They only way I could claim being smart is from learning from my mistakes(which I have done my fair share of and then some).

And two from doing just what we are doing here and discussing an issue and bouncing ideas and experiences off of each other. The key to either of these is adjusting and more so applying your new found knowledge.

If you thought we were done with this guy and reviews you thought wrong. Cool

Buggar Spence......looks like another arse has just added another one !

Dead man walking may figure that one out as well... Wink

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #43 - Dec 8^th, 2019 at 5:11pm Ready for the next chapter?
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #44 - Dec 8^th, 2019 at 8:06pm Okay... Lets see how good you are... After a bit more time goes by(month or so) I answer the phone and take a SWAG at who's on the other end of the phone? If you are really feeling lucky tell me what this person wants?
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Re: The reason for Spencer's bad Google review
Reply #45 - Dec 8^th, 2019 at 8:12pm

Well for those that guessed here's the answer...

wait for it...

Yup it was our boy...

Sooooooo... Think he wants to apologize?

Wants to rebuild the bridge burnt down?

Nooooooo... This is where in my mind it got weird! Shocked

He wants to make an appointment to have us finish the calibration of the Stand Alone... His voice and tone on the phone is as if nothing ever happened and our last phone conversation never happened... Really? Shocked

I brought up his review and reminded him I did not wish to do any work for him. He didn't get it! It was as if that type of behavior was acceptable and common place. I told him I wasn't interested. This time he was taken back. As I remember it the mood was how could anyone say no to him... I assured him in a polite manner that I really had no interest period.(You would of had to know my mindset at the time for what I was going through). I said no hard feelings. If I saw him in public I would say hi, smile and move on.

He just couldn't fathom I did not want to work for him. He was even more taken back that I did not want to take his money. My reply was "let it go, I really don't have any interest".

So how about that eh?

Smiley

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #46 - Dec 8^th, 2019 at 8:39pm Spence wrote on Dec 8^th, 2019 at 8:06pm: Okay... Lets see how good you are... After a bit more time goes by(month or so) I answer the phone and take a SWAG at who's on the other end of the phone? If you are really feeling lucky tell me what this person wants? SEX?
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Re: The reason for Spencer's bad Google review
Reply #47 - Dec 8^th, 2019 at 8:41pm

Spence wrote on Dec 8^th, 2019 at 8:12pm:

Well for those that guessed here's the answer...

wait for it...

Yup it was our boy...

Sooooooo... Think he wants to apologize?

Wants to rebuild the bridge burnt down?

Nooooooo... This is where in my mind it got weird! Shocked

He wants to make an appointment to have us finish the calibration of the Stand Alone... His voice and tone on the phone is as if nothing ever happened and our last phone conversation never happened... Really? Shocked

I brought up his review and reminded him I did not wish to do any work for him. He didn't get it! It was as if that type of behavior was acceptable and common place. I told him I wasn't interested. This time he was taken back. As I remember it the mood was how could anyone say no to him... I assured him in a polite manner that I really had no interest period.(You would of had to know my mindset at the time for what I was going through). I said no hard feelings. If I saw him in public I would say hi, smile and move on.

He just couldn't fathom I did not want to work for him. He was even more taken back that I did not want to take his money. My reply was "let it go, I really don't have any interest".

So how about that eh?

Smiley

You have left out some very important information has he not busjockey?

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Re: The reason for Spencer's bad Google review
Reply #48 - Dec 9^th, 2019 at 4:31am

Logic wrote on Dec 8^th, 2019 at 8:39pm:

Spence wrote on Dec 8^th, 2019 at 8:06pm:

Okay... Lets see how good you are...

After a bit more time goes by(month or so) I answer the phone and take a SWAG at who's on the other end of the phone?

If you are really feeling lucky tell me what this person wants?

SEX?

He doesn't act like he is mature enough.

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Re: The reason for Spencer's bad Google review
Reply #49 - Dec 9^th, 2019 at 4:32am

Logic wrote on Dec 8^th, 2019 at 8:41pm:

Spence wrote on Dec 8^th, 2019 at 8:12pm:

Well for those that guessed here's the answer...

wait for it...

Yup it was our boy...

Sooooooo... Think he wants to apologize?

Wants to rebuild the bridge burnt down?

Nooooooo... This is where in my mind it got weird! Shocked

He wants to make an appointment to have us finish the calibration of the Stand Alone... His voice and tone on the phone is as if nothing ever happened and our last phone conversation never happened... Really? Shocked

I brought up his review and reminded him I did not wish to do any work for him. He didn't get it! It was as if that type of behavior was acceptable and common place. I told him I wasn't interested. This time he was taken back. As I remember it the mood was how could anyone say no to him... I assured him in a polite manner that I really had no interest period.(You would of had to know my mindset at the time for what I was going through). I said no hard feelings. If I saw him in public I would say hi, smile and move on.

He just couldn't fathom I did not want to work for him. He was even more taken back that I did not want to take his money. My reply was "let it go, I really don't have any interest".

So how about that eh?

Smiley

You have left out some very important information has he not busjockey?

Mike do have something you wish to add? Huh

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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #50 - Dec 9^th, 2019 at 5:57am Awesome way to end this!!!
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #51 - Dec 9^th, 2019 at 6:38am fordman wrote on Dec 9^th, 2019 at 5:57am: Awesome way to end this!!! Oh we ain't done! You might think it should be but...
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #52 - Dec 9^th, 2019 at 6:45am Spence wrote on Dec 9^th, 2019 at 6:38am: fordman wrote on Dec 9^th, 2019 at 5:57am: Awesome way to end this!!! Oh we ain't done! You might think it should be but... Of course if you guys have heard enough and want to stop just say so...
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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #53 - Dec 9^th, 2019 at 7:40am RANDY II
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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #54 - Dec 9^th, 2019 at 8:11am no keep going..
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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #55 - Dec 9^th, 2019 at 8:13am So what is next?
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Andy_ Super Nerd Picogroup Offline Posts: 1,398 DeMotte, IN Indiana USA Gender:	Re: The reason for Spencer's bad Google review Reply #56 - Dec 9^th, 2019 at 9:26am Keep going, I'd like to hear the rest.
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #57 - Dec 9^th, 2019 at 4:48pm Anyone remember back when the movie "Jaws" came out?
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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #58 - Dec 9^th, 2019 at 5:29pm Spence wrote on Dec 9^th, 2019 at 4:48pm: Anyone remember back when the movie "Jaws" came out? I remember the part where people were scared to go to the beach.
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denisf Guru Member Picogroup Offline I'm an New Autonerd Posts: 251 falher Alberta Canada Gender:	Re: The reason for Spencer's bad Google review Reply #59 - Dec 9^th, 2019 at 5:42pm Waiting patiently.
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #60 - Dec 9^th, 2019 at 6:51pm OoOOookay... For those of us that were around for Jaws do you remember the slogan they used for the sequel?
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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #61 - Dec 9^th, 2019 at 7:39pm Spence wrote on Dec 9^th, 2019 at 6:51pm: OoOOookay... For those of us that were around for Jaws do you remember the slogan they used for the sequel? I don't remember that Spence, enlighten us
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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #62 - Dec 9^th, 2019 at 7:43pm Let me take a guess, is it "You'll never go in the water again" and "Just when you thought is was safe to go back in the water..". I'm thinking that I'm catching your drift, lol
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Re: The reason for Spencer's bad Google review
Reply #63 - Dec 9^th, 2019 at 8:00pm

Ernest wrote on Dec 9^th, 2019 at 7:43pm:

Let me take a guess, is it "You'll never go in the water again" and "Just when you thought is was safe to go back in the water..". I'm thinking that I'm catching your drift, lol

Bingo! We got a winner!!!

Exactly... Just when you thought it was safe to go back into the water JAWS 2. Well just exchange Jaws for our boy...

To be continued...

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #64 - Dec 9^th, 2019 at 10:36pm denisf wrote on Dec 9^th, 2019 at 5:42pm: Waiting patiently. What pop corn still.....????? Didn't get the credit card number from Spence? The rest of us have pizza...endless supplies !
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Re: The reason for Spencer's bad Google review
Reply #65 - Dec 10^th, 2019 at 7:32am

Logic wrote on Dec 9^th, 2019 at 10:36pm:

denisf wrote on Dec 9^th, 2019 at 5:42pm:

Waiting patiently.

What pop corn still.....?????

Didn't get the credit card number from Spence?

The rest of us have pizza...endless supplies !

Gezzz... What's wrong with popcorn?

Besides I don't have credit cards. I am a gigolo... Diane has them.

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #66 - Dec 10^th, 2019 at 1:38pm Well I am still at work but if you are in the "I think I know where this is headed next"... Give it a shot, lets hear it! If not when I get home I will spring it on ya.
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Ford racer Junior Member Picogroup Offline I'm an Autonerd Posts: 53 constableville, ny 13325 New York USA Gender:	Re: The reason for Spencer's bad Google review Reply #67 - Dec 10^th, 2019 at 4:29pm Well, I've been wrong before, lol, but with the way you're saying "just when you thought it was safe to go back in the water" it makes it sound as if you agreed to help him and got bit again. But I do have to say that you seem way too smart for that so I don't know what to think...
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Re: The reason for Spencer's bad Google review
Reply #68 - Dec 10^th, 2019 at 5:17pm

Ford racer wrote on Dec 10^th, 2019 at 4:29pm:

Well, I've been wrong before,

Haven't we all... Most times it just takes gettin over your pride and all is right with the world. It's the ones that can't that are bound with chains and don't know they have the key...

Ford racer wrote on Dec 10^th, 2019 at 4:29pm:

lol,

Good way of letting it go.

Ford racer wrote on Dec 10^th, 2019 at 4:29pm:

but with the way you're saying "just when you thought it was safe to go back in the water" it makes it sound as if you agreed to help him and got bit again.

BITE YOUR TONGUE!

Ford racer wrote on Dec 10^th, 2019 at 4:29pm:

But I do have to say that you seem way too smart for that so I don't know what to think...

By know I would sure hope so.

Still at work sooooooo... More later if I can. Cool

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DzlTec Guru Member Offline Diesel performance, its an expensive addiction. Posts: 357 Lilydale, Victoria, Australia Victoria Australia Gender:	Re: The reason for Spencer's bad Google review Reply #69 - Dec 10^th, 2019 at 5:51pm You charge double the hourly rate, he says fix anything needs fixing, heres 3k deposit, go for it. Or He bites you again against your better judgement of that voice in your head.
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Re: The reason for Spencer's bad Google review
Reply #70 - Dec 10^th, 2019 at 6:13pm

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

You charge double the hourly rate, he says fix anything needs fixing, heres 3k deposit, go for it.

Oh he was willing to pay... I made my mind up I was done with this guy...

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

Or

He bites you again against your better judgement of that voice in your head.

He just might try but...

Anyone else?

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jayband Senior Member Picogroup Offline I'm an Autonerd Posts: 107 Stockton California USA	Re: The reason for Spencer's bad Google review Reply #71 - Dec 10^th, 2019 at 8:05pm He found more places to write bad reviews
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Re: The reason for Spencer's bad Google review
Reply #72 - Dec 10^th, 2019 at 9:37pm

Well... Here we go... This guy figures if on the phone didn't work then he would just show up in person and here's the good part. He wasn't alone.

Gotta love when a plan comes together eh... Huh

Well he wants to talk to me so... I say go ahead what's on your mind?

He went on with the thought being as I started the write to the computer that I had finish it.

He then got a lesson on why I wasn't gonna do anything of the kind. At that point I told him the conversation was over and I had work to attend to... At least I thought this was gonna be the end to it(I really could use that face palm smiley right about now)...

I start walking back into the shop... Did I mention this lad was not alone? (I could use that face palm smiley here too)...

I will post more tomorrow night(my time)

Smiley

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« Last Edit: Dec 11^th, 2019 at 4:53am by Spence »

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #73 - Dec 10^th, 2019 at 11:30pm Spence wrote on Dec 10^th, 2019 at 5:17pm: Ford racer wrote Today at 10:29am: but with the way you're saying "just when you thought it was safe to go back in the water" it makes it sound as if you agreed to help him and got bit again. BITE YOUR TONGUE! I did when I read the above !
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Re: The reason for Spencer's bad Google review
Reply #74 - Dec 10^th, 2019 at 11:32pm

Spence wrote on Dec 10^th, 2019 at 6:13pm:

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

You charge double the hourly rate, he says fix anything needs fixing, heres 3k deposit, go for it.

Oh he was willing to pay... I made my mind up I was done with this guy...

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

Or

He bites you again against your better judgement of that voice in your head.

He just might try but...

Anyone else?

He offered you pizza so you can graduate from friggn pop corn?

Dianne....help me out here !

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DzlTec Guru Member Offline Diesel performance, its an expensive addiction. Posts: 357 Lilydale, Victoria, Australia Victoria Australia Gender:	Re: The reason for Spencer's bad Google review Reply #75 - Dec 11^th, 2019 at 3:14pm It was the bag man with him, money, crisp 100s, overflowing out of it as he chases you into the workshop, saying, please I have money.
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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #76 - Dec 11^th, 2019 at 3:30pm Spence wrote on Dec 10^th, 2019 at 1:38pm: Give it a shot Did you need your .45?
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Re: The reason for Spencer's bad Google review
Reply #77 - Dec 11^th, 2019 at 4:06pm

Logic wrote on Dec 10^th, 2019 at 11:32pm:

Spence wrote on Dec 10^th, 2019 at 6:13pm:

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

You charge double the hourly rate, he says fix anything needs fixing, heres 3k deposit, go for it.

Oh he was willing to pay... I made my mind up I was done with this guy...

DzlTec wrote on Dec 10^th, 2019 at 5:51pm:

Or

He bites you again against your better judgement of that voice in your head.

He just might try but...

Anyone else?

He offered you pizza so you can graduate from friggn pop corn?

Just what is your problem with popcorn?!?!?! Undecided

When This thread YOU started is done I'll pay for the steaks! Deal?

Logic wrote on Dec 10^th, 2019 at 11:32pm:

Dianne....help me out here !

Oh no no no... You got enough help with Julie. She has voiced her opinion on me more than once! Smiley

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Ernest Senior Member Picogroup Offline I'm an Autonerd Posts: 161	Re: The reason for Spencer's bad Google review Reply #78 - Dec 11^th, 2019 at 4:09pm Tom Roberts wrote on Dec 11^th, 2019 at 3:30pm: Did you need your .45? I hope it didn't get to that point. Did you receive any threats from the guys buddy?
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #79 - Dec 11^th, 2019 at 4:46pm Ernest wrote on Dec 11^th, 2019 at 4:09pm: Tom Roberts wrote on Dec 11^th, 2019 at 3:30pm: Did you need your .45? I hope it didn't get to that point. Did you receive any threats from the guys buddy? Nothing life threatening to deal with thank God. Though this guy's buddy was a trip...
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Re: The reason for Spencer's bad Google review
Reply #80 - Dec 11^th, 2019 at 8:22pm

DzlTec wrote on Dec 11^th, 2019 at 3:14pm:

It was the bag man with him, money, crisp 100s, overflowing out of it as he chases you into the workshop, saying, please I have money. Cheesy

Here's the deal... I fired this consumer and I was NOT planning on hiring him back period.

At the beginning I thought I either did something wrong(it does happen, never claimed to be perfect) or there was a misunderstanding and I was open to either. I reached out to try and rectify either if this was the case... It wound up neither

Once those thoughts were exhausted the process changes at least with me it does. The reason is the aforementioned can usually be dealt with in a positive way most times. At this point I am dealing with someone that is irrational and one sided. I don't see an upside which lead me to my decision to end the relationship.

Maybe more on this thought later.

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #81 - Dec 11^th, 2019 at 11:09pm Tom Roberts wrote on Dec 11^th, 2019 at 3:30pm: Spence wrote on Dec 10^th, 2019 at 1:38pm: Give it a shot Did you need your .45? I knew there is something I like about you Tom........Like the way you think
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Re: The reason for Spencer's bad Google review
Reply #82 - Dec 11^th, 2019 at 11:11pm

Spence wrote on Dec 11^th, 2019 at 8:22pm:

DzlTec wrote on Dec 11^th, 2019 at 3:14pm:

It was the bag man with him, money, crisp 100s, overflowing out of it as he chases you into the workshop, saying, please I have money. Cheesy

Here's the deal... I fired this consumer and I was NOT planning on hiring him back period.

At the beginning I thought I either did something wrong(it does happen, never claimed to be perfect) or there was a misunderstanding and I was open to either. I reached out to try and rectify either if this was the case... It wound up neither

Once those thoughts were exhausted the process changes at least with me it does. The reason is the aforementioned can usually be dealt with in a positive way most times. At this point I am dealing with someone that is irrational and one sided. I don't see an upside which lead me to my decision to end the relationship.

Maybe more on this thought later.

In that case I have ordered my own frigging pizza !

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #83 - Dec 12^th, 2019 at 5:17pm OooOoOokay... Shall we move on now?
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Re: The reason for Spencer's bad Google review
Reply #84 - Dec 12^th, 2019 at 7:56pm

As mentioned I explained to our boy that his actions were not going to be tolerated. Him trying to leverage anything from his actions and/or demands were mute with me... Have a good life and lets move on.

(Hey Seany Mac? Are you and this guy cousins? Huh

) Anyway...

Did I mention Seany's cousin came with another soul... Smiley

Well I get half way into the shop when I hear a

EXCUSE ME!!!

(Oh dear here we go...)

EXCUSE ME!!!

comes out of the mouth of the person. (Loud as the size of the fonts represents)...

Well now... Seems we weren't quite ready to just have a good life and move on just yet... Smiley

UGH... Seems I am gonna have to turn around and deal with the other one...

Gezzz... Will it ever end.

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jayband Senior Member Picogroup Offline I'm an Autonerd Posts: 107 Stockton California USA	Re: The reason for Spencer's bad Google review Reply #85 - Dec 12^th, 2019 at 8:47pm Spence wrote on Dec 12^th, 2019 at 5:17pm: OooOoOokay... Shall we move on now? yes... waiting..Dec 12^th, 2019 at 8:47pm
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Re: The reason for Spencer's bad Google review
Reply #86 - Dec 12^th, 2019 at 10:15pm

Spence wrote on Dec 12^th, 2019 at 7:56pm:

As mentioned I explained to our boy that his actions were not going to be tolerated. Him trying to leverage anything from his actions and/or demands were mute with me... Have a good life and lets move on.

(Hey Seany Mac? Are you and this guy cousins? Huh

) Anyway...

Did I mention Seany's cousin came with another soul... Smiley

Well I get half way into the shop when I hear a

EXCUSE ME!!!

(Oh dear here we go...)

EXCUSE ME!!!

comes out of the mouth of the person. (Loud as the size of the fonts represents)...

Well now... Seems we weren't quite ready to just have a good life and move on just yet... Smiley

UGH... Seems I am gonna have to turn around and deal with the other one...

Gezzz... Will it ever end.

Thankyou Dianne for the credit card number, now it is ok to buy the single malt in addition to the pizza?....yes?

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #87 - Dec 12^th, 2019 at 10:16pm jayband wrote on Dec 12^th, 2019 at 8:47pm: Spence wrote on Dec 12^th, 2019 at 5:17pm: OooOoOokay... Shall we move on now? yes... waiting..Dec 12^th, 2019 at 8:47pm Want pizza too?
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #88 - Dec 13^th, 2019 at 6:25am Logic wrote on Dec 12^th, 2019 at 10:15pm: Thankyou Dianne for the credit card number, now it is ok to buy the single malt in addition to the pizza?....yes? She replies and I quote. Just a single? Why don't you just splurge for everybody.
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Re: The reason for Spencer's bad Google review
Reply #89 - Dec 13^th, 2019 at 8:07pm

Sooooooo... Shall we get this chapter finished?

I turned around to go back and see what EXCUSE ME girl wanted... That's right our boy brought either his sister or girl friend or aunt or whatever to go to bat for him. Roll Eyes

She starts on me with a high pitch high volume voice that I am to finish programming her son's Jeep(who knows it could of been his mother so). I looked towards Andrew and said Really... You can't talk for yourself and have a girl do your talkin for ya now...

I turned back to her and told her do you really think the way you are conducting yourself would persuade me to do any work for him... Grow up, it won't work. This conversation is over and I am gettin back to work. (She was not shutting up and I wasn't gonna stand there for an hour listening to it)

I turn and walked back into the shop as she tried a couple more times to get me to engage in her immature shouting match. I told her it was over and stuck to it. With that they both left and I haven't heard from them since.

There ya have it.

Smiley

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Re: The reason for Spencer's bad Google review
Reply #90 - Dec 13^th, 2019 at 8:16pm

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

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Re: The reason for Spencer's bad Google review
Reply #91 - Dec 13^th, 2019 at 11:44pm

Spence wrote on Dec 13^th, 2019 at 8:16pm:

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

ABSOLUTELY, A CLASS ACTION AGAINST THE PUBLISHERS OF THE REVIEWS!..... and pizzas again next week

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Re: The reason for Spencer's bad Google review
Reply #92 - Dec 14^th, 2019 at 6:24am

Logic wrote on Dec 13^th, 2019 at 11:44pm:

Spence wrote on Dec 13^th, 2019 at 8:16pm:

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

ABSOLUTELY, A CLASS ACTION AGAINST THE PUBLISHERS OF THE REVIEWS!..... and pizzas again next week

I will get into this next. It is half ass for sure!

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Re: The reason for Spencer's bad Google review
Reply #93 - Dec 14^th, 2019 at 9:00pm

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

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Re: The reason for Spencer's bad Google review
Reply #94 - Dec 14^th, 2019 at 9:49pm

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I have one that says "Life threatening experience.." my defense is Spence was visiting at the time.

Smiley

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Re: The reason for Spencer's bad Google review
Reply #95 - Dec 15^th, 2019 at 5:28am

Logic wrote on Dec 14^th, 2019 at 9:49pm:

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I have one that says "Life threatening experience.." my defense is Spence was visiting at the time.

Smiley

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Re: The reason for Spencer's bad Google review
Reply #96 - Dec 15^th, 2019 at 6:15am

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

Thanks for the good review on my weave. Cool

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I think we have all had our share of irrational customers.

No doubt.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I know I have. I do have a review or two that really cast a dim light on me and my business.

And this thread was started due to a review just as you describe here. This subject came up on a phone call Ian(Logic) and I were having not to long ago. Ian asked as to story behind in which we now know. Of course he decided to poke a little fun(as well as others here Huh

) at me.

No worries though as I seem to be the target so often I think there's a target on me. Grin

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

The way I have chosen to deal with them is... DON’T deal with them. I never respond,

I have gone though an evolution of different ways of dealing with them.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I don’t even claim my page that the host puts up without my permission,

And in some of the conversation with Ian this subject came up.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.

This is the kinda of crap that just blows my mind that we have to deal with in business that should NOT be. The thing is trying to stop and/or correct takes time and most times is futile.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I like that but... It's when I choose not to work on someone s vehicle which I have the right to do instead of being mature about it some chose to get keyboard muscles and go the review route.

I just planned on turning this poling fun at me thread into a bit of discussion on the business end of dealing with this part of our running of it as well as some of the legalistic of it.

Thanks for the reply Jamey

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #97 - Dec 15^th, 2019 at 8:47am Tom... Was this recently added ---> Or have I overlooked it all this time?
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Re: The reason for Spencer's bad Google review
Reply #98 - Dec 15^th, 2019 at 11:05am

Just read the entire thread. Excuse my language but that is total bullshit. And yes that would be a Randy no 2. Randy said he was going to buy a 8 channel from me and it has not happened. That's fine by me. I dont want his business. Plus I dont think having him on here would be be good for the community. I have a no assholes allowed policy, sorry for the language. Just wanted to make myself clear. Unfortunately sometimes to get through to people you have to be an asshole yourself in the most polite way of possible of course.🙂

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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #99 - Dec 15^th, 2019 at 2:11pm Spence wrote on Dec 15^th, 2019 at 8:47am: Tom... Was this recently added ---> Smiley Or have I overlooked it all this time? It's been there.
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #100 - Dec 15^th, 2019 at 4:48pm Tom Roberts wrote on Dec 15^th, 2019 at 2:11pm: Spence wrote on Dec 15^th, 2019 at 8:47am: Tom... Was this recently added ---> Smiley Or have I overlooked it all this time? It's been there. Then you know what I say to that?
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Re: The reason for Spencer's bad Google review
Reply #101 - Dec 16^th, 2019 at 8:59am

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Unfortunately sometimes to get through to people you have to be an asshole

Yup. One of the qualities I am known for. Smiley

I am a peaceful guy though.

But you know what they say. A peaceful man is capable of great violence. Otherwise he is simply harmless...

busjockey wrote on Dec 15^th, 2019 at 11:05am:

I dont think having him on here would be be good for the community.

There are a few more out there I would not do business with.

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Re: The reason for Spencer's bad Google review
Reply #102 - Dec 16^th, 2019 at 9:41am

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Just read the entire thread. Excuse my language but that is total bullshit. And yes that would be a Randy no 2. Randy said he was going to buy a 8 channel from me and it has not happened. That's fine by me. I dont want his business. Plus I dont think having him on here would be be good for the community. I have a no assholes allowed policy, sorry for the language. Just wanted to make myself clear. Unfortunately sometimes to get through to people you have to be an asshole yourself in the most polite way of possible of course.🙂

Randy....Randy.....that name is familiar.

Smiley

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Re: The reason for Spencer's bad Google review
Reply #103 - Dec 16^th, 2019 at 10:51am

Tom Roberts wrote on Dec 16^th, 2019 at 8:59am:

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Unfortunately sometimes to get through to people you have to be an asshole

Yup. One of the qualities I am known for. Smiley

I am a peaceful guy though.

But you know what they say. A peaceful man is capable of great violence. Otherwise he is simply harmless...

The thought you don't want to rattle this big dog's chain and

Let a sleeping dog lye come to mine. Cool

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cwinkler2 Guru Member Picogroup Offline I'm an Autonerd! Posts: 477 Deale Maryland USA Gender:	Re: The reason for Spencer's bad Google review Reply #104 - Dec 16^th, 2019 at 1:47pm Here is my review Spence
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #105 - Dec 16^th, 2019 at 4:07pm cwinkler2 wrote on Dec 16^th, 2019 at 1:47pm: Here is my review Spence Thanks Chris! It's nice you have my back! And not stab me in the back...
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Re: The reason for Spencer's bad Google review
Reply #106 - Dec 16^th, 2019 at 7:34pm

Sooooooo... About this young lads review...

Terrible the price was double what he quoted. Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none. Oh btw he also never finished the job, if you do take anything there you better have Deep pockets.

First off the price wasn't double. It was actually about 15 to 20 percent less being as I wasn't able to finish the job. Ahhh and this was also mentioned wasn't it just towards the end of this lovely review wasn't it... (Give me a second and we'll revisit that too).

Next he was either shown or told about all we found and did, given prices and he gave authorization. We also went over the bill before he paid as well as showed him all we did.

Third... He says he will never go back... I could of only hoped. Between the phone calls and showing up in person with his spokesperson this is just another childish comment. Add the one star comment to his immature statement in an effort to hurt our business by costing us customers that maybe considering his comments when looking for a place to have their vehicle serviced. (This is the meat of where this is heading. It was the meat of my conversation with Ian. More on that in a bit as well)

Fourth... "Oh btw he also never finished the job"... Isn't it something he doesn't have the manhood to stand up for his short comings with assembling the engine and trans. Or even it just happened. Face it... it's life that the oil leak at the front of the transmission but nooooooo... This is the issue that would not allow us to continue on the dyno and somehow his twisted review wants to put the blame on me and my shop.

Lastly he wants to slander our service with a comment of you will need "deep pockets". This is just more an effort to try and discourage people to come to us.

This is what this review boils down to for me. An attempt to hurt me and the business my employees depend on for a living. An attempt to have other people being hurt for this young man's shortfall in life. His narrowed vision that his world is the only thing that matters. His narrowed concept that he could discredit and attempt to petition and bully someone into submission for his desire and wishes.

Reply to this in public... I have be asked and told I should... We'll see...

Others have commented they don't... They have also said if all you see is 5 stars and no bad ones it raises an eyebrow of doubt that if something seems to good to be true then maybe... just maybe it's a fake.

I didn't expect this to turn into all this... Thanks for listening.

Maybe more later...

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Re: The reason for Spencer's bad Google review
Reply #107 - Dec 17^th, 2019 at 11:40am

Spence wrote on Dec 16^th, 2019 at 7:34pm:

Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none.

Holy crap, I had to catch my breath just reading that! That's one of the longest sentences I've read in a while... Shocked

Sounds like he wanted you to put the proverbial "Band-Aid on a broken arm", then got mad at you because the arm was still broken. Smiley

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #108 - Dec 17^th, 2019 at 1:19pm Seany Mac wrote on Dec 17^th, 2019 at 11:40am: one of the longest sentences I've read in a while I would not have made that admission if I were you !!!!!!
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Re: The reason for Spencer's bad Google review
Reply #109 - Dec 17^th, 2019 at 1:47pm

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

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Re: The reason for Spencer's bad Google review
Reply #110 - Dec 17^th, 2019 at 4:54pm

Seany Mac wrote on Dec 17^th, 2019 at 1:47pm:

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

Ian are you sensing the same thing I am with this lad?

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Re: The reason for Spencer's bad Google review
Reply #111 - Dec 17^th, 2019 at 5:00pm

Spence wrote on Dec 17^th, 2019 at 4:54pm:

Seany Mac wrote on Dec 17^th, 2019 at 1:47pm:

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

Ian are you sensing the same thing I am with this lad?

I sure do Spence....we have a problem.

BTW Spence, how are we to limit our sentances to four words in the future?

Also.....Who the fuck owns cats?

[color=#ffffff]https://www.youtube.com/watch?v=BXXzcpQjnTM

.

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Seany Mac Senior Member Picogroup Offline I'm an Autonerd Posts: 197 Rochester Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #112 - Dec 18^th, 2019 at 9:34am Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence....
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #113 - Dec 18^th, 2019 at 2:59pm Seany Mac wrote on Dec 18^th, 2019 at 9:34am: Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence.... You nailed it Ian! He doesn't know.
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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #114 - Dec 18^th, 2019 at 3:27pm Guilty. We have three cats that live here. But nobody owns a cat. They own you
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #115 - Dec 18^th, 2019 at 3:29pm Tom Roberts wrote on Dec 18^th, 2019 at 3:27pm: Guilty. We have three cats that live here. But nobody owns a cat. They own you Exactly! But then being wiser you would know that.
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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #116 - Dec 18^th, 2019 at 3:51pm Seany Mac wrote on Dec 18^th, 2019 at 9:34am: Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence.... Further reading https://www.youtube.com/watch?v=mTsdGU6F6H8
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Re: The reason for Spencer's bad Google review
Reply #117 - Dec 22^nd, 2019 at 7:40pm

Seany Mac wrote on Dec 5^th, 2019 at 8:46am:

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

there is places that basically pay for good reviews

Maybe not always pay, but.....

Looking at Spence's reviews, I couldn't help but notice a 5-Star review from some user named "Sammydoozer"....now where does that name sound familiar??? Smiley

Well I said I would respond to ALL so here goes on this comment... Earlier others mentioned how they deal with bad reviews. When someone post one you can take it kinda person... Well it is. Thing is why was it written?

First off you might just have earned it...

Second could be a communication breakdown including the consumer not being able to be mature enough to get together with you and resolve it. Instead they grow keyboard muscles and try and beat you up with a review.

Third you might be dealing with someone that no matter what you would of done they will never be pleased. Even if you gave them the job for free, give them a loaner, mow their lawn and walk their dog. They just think the world revolves around them and owes them a life by sucking the life out of everyone they come in contact with.

Then there are just total assholes! They are worse then #3 I mention above. Yup worse... Probably saying to yourself how can they be worse then the #3... This one is where Ian and I in our conversation may have been torqued up the most. It comes from someone that hasn't been to your business. Never had their vehicle worked on at your business(say from another shop or a dealership bringing it in as a sublet). Has never had ANY service performed that they could make such a claim. These are lowlifes that just want to put you down for their gain. Just such a review and the events that happened after it prompted to have Sammydoozer go this route to try and balance a scale. Right wrong or indifferent it was done more out of emotion then anything else.

I got such a review that just went on and on about all kinds of bullshit. It took me a while to figure out who this person was and when I did... Angry

Ugh... It was another shop's office working writing trash about shops in a couple mile radius of where she was employed as a tactic to steer customers away from other shops and to theirs. How do you deal with this crap in a professional way? I worked WAY TO LONG on it as I took this more personal then a consumer issue. This is someone or a group at this other shop that are trying to undermine your livelihood. Could be considered a form of internet terrorism or what have ya. I actually got a hold of someone at Google about it in a department that was involved with the whole review thing.

No accountability at all! Didn't care that the person was making a false claim. Didn't care that it didn't represent the one thing I felt reviews were about and that was what someone thought of a business first hand and was giving their account of what went down. NOPE... They could of cared less. They just want to see numbers of reviews so it looks like the thing to do. Have you noticed they rank people by the numbers of reviews they post? Like it's a game show and you get a prize...

These people in group #4 are a waste of skin which is what provoked Sammydoozer to make a review. When I made a comment that if they're not allowing businesses an opportunity to have false reviews pulled... What if I have my dog review my business they said whatever they didn't care...

Meet Sam... aka Sammydoozer. Cool

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Spence

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Re: The reason for Spencer's bad Google review
Reply #118 - Dec 23^rd, 2019 at 8:04pm

Sooooooo... One might ask where is this 1 star bad review... Well... That would be a good question as it is no longer on not only mine but the other shops that this lowlife posted them on. I can for a certain degree let shit roll off my back. It's the big dog effect. I get my balls busted all the time in fun(keyword fun). People that tell me Mick(my German Shepherd) is the brains of the organization. Diane(the wife) has to put up with a lot(well that could be a true statement). I am a scope junkie. I drink hot tea. Having millennial's think you're old and can't keep up. Plenty more but you get the idea.

Thing is when it goes from fun to insult... or undermining a good intent... making someone look foolish or bad just because you can... trying to discredit for personal gain and/or admiration... At this point you cut'em loose and figure dead man walking instead of letting them suck the life out of ya. Not that you can't rebuild a bridge but most times the materials to do so(as in attitude and morals) aren't present.

Back to this review... I get together with other shop owners from time to time. We have a dinner or lunch together and by chance this review came up. One of the shop owners that was hit by it didn't know where it came from until... Lets just say he was more of the kind that doesn't let things roll off his back as water would on a duck. Word has it he paid a certain place a visit and shortly there after these reviews evaporated... Go Figure... Lips Sealed

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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #119 - Dec 24^th, 2019 at 6:54am Thanks for the update..
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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #120 - Dec 24^th, 2019 at 6:56am People at my dealer play the bad review game all the time to get free repairs..
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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #121 - Dec 24^th, 2019 at 6:58am Customers threaten us all the time with bad reviews for free or cheaper repairs..
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #122 - Dec 24^th, 2019 at 8:35am fordman wrote on Dec 24^th, 2019 at 6:58am: Customers threaten us all the time with bad reviews for free or cheaper repairs.. Then they are not customers but consumers.
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Tom Roberts

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Re: The reason for Spencer's bad Google review
Reply #123 - Dec 24^th, 2019 at 9:43am

Spence wrote on Dec 23^rd, 2019 at 8:04pm:

Word has it he paid a certain place a visit and shortly there after these reviews evaporated... Go Figure.

Again.. sometimes the keyboard warrior stuff spills over into the real world.

As you know, certain individuals used to slander Autonerdz at every opportunity in various venues. We had considered legal action against some of them or the venues they used but had no real basis since we could not show harm.

In fact, each time this happened our sales numbers would spike. It doesn't happen so much anymore. I kinda miss it. Not just for the entertainment value but also the publicity that drove the truth seekers and the curious to us.

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