The Autonerdz Community Forums - The reason for Spencer's bad Google review

Spence

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Re: The reason for Spencer's bad Google review
Reply #90 - Dec 13^th, 2019 at 8:16pm

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

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Logic

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Re: The reason for Spencer's bad Google review
Reply #91 - Dec 13^th, 2019 at 11:44pm

Spence wrote on Dec 13^th, 2019 at 8:16pm:

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

ABSOLUTELY, A CLASS ACTION AGAINST THE PUBLISHERS OF THE REVIEWS!..... and pizzas again next week

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Spence

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Re: The reason for Spencer's bad Google review
Reply #92 - Dec 14^th, 2019 at 6:24am

Logic wrote on Dec 13^th, 2019 at 11:44pm:

Spence wrote on Dec 13^th, 2019 at 8:16pm:

The review and what followed just seemed so bizarre to me. I know others of you have had issues with this reviews and people that abuse it and try to use it as a manipulative tool in dealing with businesses. I will give some thoughts on that later. I have gone through quite a few ways of dealing with situations like this. More on that later...

It may help(or not) if you find yourself in such a situation. If your in this business for long it's bound to happen.

Any thoughts?

ABSOLUTELY, A CLASS ACTION AGAINST THE PUBLISHERS OF THE REVIEWS!..... and pizzas again next week

I will get into this next. It is half ass for sure!

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Jamey

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Re: The reason for Spencer's bad Google review
Reply #93 - Dec 14^th, 2019 at 9:00pm

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

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Re: The reason for Spencer's bad Google review
Reply #94 - Dec 14^th, 2019 at 9:49pm

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I have one that says "Life threatening experience.." my defense is Spence was visiting at the time.

Smiley

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Spence

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Re: The reason for Spencer's bad Google review
Reply #95 - Dec 15^th, 2019 at 5:28am

Logic wrote on Dec 14^th, 2019 at 9:49pm:

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

I think we have all had our share of irrational customers. I know I have. I do have a review or two that really cast a dim light on me and my business. The way I have chosen to deal with them is... DON’T deal with them. I never respond, I don’t even claim my page that the host puts up without my permission, they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.
I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I have one that says "Life threatening experience.." my defense is Spence was visiting at the time.

Smiley

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Spence

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Re: The reason for Spencer's bad Google review
Reply #96 - Dec 15^th, 2019 at 6:15am

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

Well........ I was sitting in pins and needles trying to get to the end of that! Spence, you weave a good tale Grin

Thanks for the good review on my weave. Cool

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I think we have all had our share of irrational customers.

No doubt.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I know I have. I do have a review or two that really cast a dim light on me and my business.

And this thread was started due to a review just as you describe here. This subject came up on a phone call Ian(Logic) and I were having not to long ago. Ian asked as to story behind in which we now know. Of course he decided to poke a little fun(as well as others here Huh

) at me.

No worries though as I seem to be the target so often I think there's a target on me. Grin

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

The way I have chosen to deal with them is... DON’T deal with them. I never respond,

I have gone though an evolution of different ways of dealing with them.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I don’t even claim my page that the host puts up without my permission,

And in some of the conversation with Ian this subject came up.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

they make up their own hours of operation, one even posted coupons that people were walking in with! Which I declined to accept.

This is the kinda of crap that just blows my mind that we have to deal with in business that should NOT be. The thing is trying to stop and/or correct takes time and most times is futile.

Jamey wrote on Dec 14^th, 2019 at 9:00pm:

I have customers come in all the time and tell me that I have some really good reviews. I always say, “I appreciate every one of them, but if there is a bad one, it’s because I didn’t want them coming back!” Cool

I like that but... It's when I choose not to work on someone s vehicle which I have the right to do instead of being mature about it some chose to get keyboard muscles and go the review route.

I just planned on turning this poling fun at me thread into a bit of discussion on the business end of dealing with this part of our running of it as well as some of the legalistic of it.

Thanks for the reply Jamey

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« Last Edit: Dec 15^th, 2019 at 8:45am by Spence »

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #97 - Dec 15^th, 2019 at 8:47am Tom... Was this recently added ---> Or have I overlooked it all this time?
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busjockey

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Re: The reason for Spencer's bad Google review
Reply #98 - Dec 15^th, 2019 at 11:05am

Just read the entire thread. Excuse my language but that is total bullshit. And yes that would be a Randy no 2. Randy said he was going to buy a 8 channel from me and it has not happened. That's fine by me. I dont want his business. Plus I dont think having him on here would be be good for the community. I have a no assholes allowed policy, sorry for the language. Just wanted to make myself clear. Unfortunately sometimes to get through to people you have to be an asshole yourself in the most polite way of possible of course.🙂

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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #99 - Dec 15^th, 2019 at 2:11pm Spence wrote on Dec 15^th, 2019 at 8:47am: Tom... Was this recently added ---> Smiley Or have I overlooked it all this time? It's been there.
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #100 - Dec 15^th, 2019 at 4:48pm Tom Roberts wrote on Dec 15^th, 2019 at 2:11pm: Spence wrote on Dec 15^th, 2019 at 8:47am: Tom... Was this recently added ---> Smiley Or have I overlooked it all this time? It's been there. Then you know what I say to that?
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Re: The reason for Spencer's bad Google review
Reply #101 - Dec 16^th, 2019 at 8:59am

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Unfortunately sometimes to get through to people you have to be an asshole

Yup. One of the qualities I am known for. Smiley

I am a peaceful guy though.

But you know what they say. A peaceful man is capable of great violence. Otherwise he is simply harmless...

busjockey wrote on Dec 15^th, 2019 at 11:05am:

I dont think having him on here would be be good for the community.

There are a few more out there I would not do business with.

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Re: The reason for Spencer's bad Google review
Reply #102 - Dec 16^th, 2019 at 9:41am

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Just read the entire thread. Excuse my language but that is total bullshit. And yes that would be a Randy no 2. Randy said he was going to buy a 8 channel from me and it has not happened. That's fine by me. I dont want his business. Plus I dont think having him on here would be be good for the community. I have a no assholes allowed policy, sorry for the language. Just wanted to make myself clear. Unfortunately sometimes to get through to people you have to be an asshole yourself in the most polite way of possible of course.🙂

Randy....Randy.....that name is familiar.

Smiley

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Re: The reason for Spencer's bad Google review
Reply #103 - Dec 16^th, 2019 at 10:51am

Tom Roberts wrote on Dec 16^th, 2019 at 8:59am:

busjockey wrote on Dec 15^th, 2019 at 11:05am:

Unfortunately sometimes to get through to people you have to be an asshole

Yup. One of the qualities I am known for. Smiley

I am a peaceful guy though.

But you know what they say. A peaceful man is capable of great violence. Otherwise he is simply harmless...

The thought you don't want to rattle this big dog's chain and

Let a sleeping dog lye come to mine. Cool

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cwinkler2 Guru Member Picogroup Offline I'm an Autonerd! Posts: 477 Deale Maryland USA Gender:	Re: The reason for Spencer's bad Google review Reply #104 - Dec 16^th, 2019 at 1:47pm Here is my review Spence
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