With that said a week or two goes by and I find out there's been a review to our business on Google. And it's from our boy Andrew. Could not believe what I was reading. Being one(me that is) of dealing with thing in a more direct way I call the lad up and try to find out where he was coming from. (Side note, among my friends it's normally if we are gonna text more then three times call me).
Anyways...
I figured after he left something happen that I missed or did not know about... Nope... What we did with the Jeep was fine... From what I remember it was just a weird conversation that seemed he had no conversation skills. I went over our calls and conversations from my notes and he remembers them. I go with a strategy of how would you(the consumer) of handled it different if the shoe was on the other foot.(in other words him calling me to explain the progress and the extra work needed)... I get no real answer just you said you could program the Stand Alone for what you quoted. Which I replied I did and so far you have been bill for less then what I quoted and the reason why.
What I gather from the conversation was he was getting over his head with this project of his. It wasn't going as smooth as he thought. He wanted to be doing events by now and he and his friend have to pull it back apart. I am not sure what they found at the front of the trans but maybe they damaged something installing the engine but whatever it was he seemed frustrated with his vehicle but not our work. For that part I was glad.
I went on to explain my position and that I didn't feel his comments were warranted. From what I could gather he felt this is the one thing he could control and felt he was in power. He was pissed off at the world and I was his punching bag.
At this point those reading for a bit of an education here's my reason for doing something you may or may not of picked up on. I did NOT bill him for the full price of the programming for a reason. A couple of things could of happened and you may agree or not agree after hearing it.
1. What if I had bill him full price and he decided to sell the vehicle and get out of it. I charged for something I did not finish. At this point do you give a refund. Does the new owner expect you to finish it because who he bought it from says we owe it to him as it has been paid for. Could the seller say in order to make the sale of the vehicle that there's more to do then what is really been paid for to make the sale. The list can go on and on and on but I think you might see where I am thinking on it. You could come back with a whole hosts of how to get around such a conflict but I choose to not let it happen in the first place.
2. And this is what I used it for. I told him a the end of the call if this is how he conducts himself that I no longer wish to work for him. Just like he has a choice where he can get his vehicle serviced I can choose if I want to work for anyone or not. The good part is I have a solid leg to stand on being as he has not been billed for services he has not received yet.
Option two may just prove to be a good decision. We'll see... Maybe another day...
Home
Pages: 
The reason for Spencer's bad Google review (Read 2,519 times)
