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The reason for Spencer's bad Google review (Read 2,538 times)
Spence
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Re: The reason for Spencer's bad Google review
Reply #15 - Dec 5th, 2019 at 7:48pm
 
Andy_ wrote on Dec 5th, 2019 at 5:40am:
I can't wait to hear the story behind it


Well this could take us on a wild trip. Attitudes... Immaturity... The lack of being able to deal with issues... The lack of taking responsibility for one's own actions... And boat load more.

Shall we... Where to start... Well Ian saw a review from a consumer(notice I said consumer NOT customer) when he googled my shop. Thing is he's not the only one... I probably get get asked about this Jack Asses review monthly. Most recent inquiry has been Tim Stanford who is an Autonerd on here. The JA's name is Andrew Fromm. I will post his comment in a second and we'll go through it. I actually have come to enjoy this review with all the attention it has brought and I must say 95% of it is good attention. Tom(Autonerdz Tom) might understand as from what I have heard each time he gets put down his sales go up...   Wink  I have been told I should respond to this review so many times I can't count them. Maybe but notice we are here talking about this review instead of all the good ones I have. Dwell on that...   Shocked

Without further ado here is the review as posted:

Andrew Fromm

Terrible the price was double what he quoted. Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none. Oh btw he also never finished the job, if you do take anything there you better have Deep pockets.


This consumer owned at the time a Jeep Cherokee with the in line 6 cylinder. Him and his friend that works at a service center for working on vehicles wanted to build an off road rock climber. They pulled the engine to bore and stroke it for the torque. Took off all unnecessary components. Besides other modifications the removed the factory ECM and installed a "stand alone" engine controller. One that I am very familiar with. ("Stand Alone" = after market laptop programmable engine controller).   

With me so far?   Smiley

Well they put the stroker engine back in and wire in the Stand Alone computer. Go to fire it up and it won't start...  Go figure...

Sooooooo JA and his mechanic buddy inquire where they can get someone to handle the Stand Alone setup and programming. More then one place give them our shop as somewhere to have his vehicle serviced... I get a phone call from JA and he explains the vehicle, whats been done and asks if I can handle it.

Which I reply "we can".

Next JA asks what I get to program the Stand Alone

Which I give him a price for standard setup and initial tune including dyno time.

At that time he make an appointment.

How's that popcorn doing?   Smiley  Smiley
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Spence
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Re: The reason for Spencer's bad Google review
Reply #16 - Dec 5th, 2019 at 8:01pm
 
Now that the phone call is out of the way it come to the day he drops it off. He trailers it to the shop and has to push it off because as mentioned it does not run. It does crank but will not light off. We go over again what was done. I do a quick visual, make sure I have his contact info and tell him I will be in contact with him with how it is going.

He actually seemed like a decent guy at the time. A bit reserved and quiet but into rock climbing vehicles though not a mechanic at all. Away he goes and I get to his vehicle the next day.

I pull in my laptop see where the settings are wrong. Next was to set the sync up so the injectors would fire and gave it a crank. After the fuel rail primed this beast came to life.   Smiley

After about a minute or so of watching all the vitals such as but not limited to oil pressure and coolant temp I notice running voltage running north of 17.5 volts.  Shocked  I make sure our battery charger is off and it still has voltage over 17.5 volts...

Here comes issue number one... I check the alternator. This is NOT part of the setup and programming service but something that won't take to long. Come to find out the alternator was not swapped out when he did the ECM to Stand Alone conversion... What's the big deal you may ask??? Well his stock alternator was controlled by the OE ECM not an external voltage or internal voltage regulator. JA and his mechanic buddy just hot wired it direct...

Sooooooo... I call up our boy here and explain my findings. I give him a couple options on how this can be dealt with. Changing the alternator over to a year that used an external voltage regulator or installing a module that would monitor the battery voltage and mimic the signal his OE would send to the original alternator. I also gave him the price quote for the extra parts and labor. He wanted to check with his mechanic friend his thought and if they might do it and bring the vehicle back.

I get a return call from him later in the day giving us the go ahead to correct the charging system issue and which way and price he wanted to go.

Fair enough... We order the module and wiring it in when we got it. That took care of our charging system issue.

So far so good eh?

Time to move to the dyno. One of my favorite places to go in the shop. I work through the tables for the fuel map from idle up to about 3,000 rpm's or so when we start to see some smoke coming out from under the vehicle. Upon further inspection we have an oil leak. It's transmission oil coming from between the engine block and transmission. UGH... Off the dyno it comes and we put it up on a lift for a better inspection. It's coming out of the front pump of the trans. This stopped any further running due to a possible thermal event.   Undecided

I call up the owner and explain what we are seeing. Tell him it must be addressed before any more. He asks how much more and I explain the trans has to come out because with a borescope it looks like the front pump seal is being pushed out. Being as this was more grunt work and not electrical the owner decides he and his mechanic can fix it and bring it back to have the tuning finished.

Fair enough I tell him. Being as I was not completed finishing the tune on the Stand Alone I only charged for the percentage in which I had completed. Add to that the service on the charging system and gas we had to put in it.

From here we awaited him picking it up the following day...

Still with me?   Smiley  Smiley  Smiley

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Spence
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Re: The reason for Spencer's bad Google review
Reply #17 - Dec 5th, 2019 at 8:06pm
 
Here comes the day he picks it up. Up to this time there hasn't been any sign of concern for how things have gone or issues with how much we have quoted and billed. He has been pleasant on the phone, seemed to understand all I told him and happy to hear the engine runs with no issues from it.

When he pulls in with his trailer we could start it up and let him listen to it. I show him the charging system service we did as well as where the transmission oil was leaking. I go over the bill with him... He had no issues... Saw that we charged him less for the Stand Alone service then quoted. I told him I would not charge him additional for strapping it back onto the dyno just the balance of the work needed to finish the calibration of the Stand Alone.

He pays the bill without a hint of being upset and tells me he and his friend should have it fixed up soon and wanted to see when I would be available to finish it.

He actually drove it onto the trailer. Big smile... Strapped it down as we talked about plans and events he was looking forward to going to with the Jeep. After that got into his tow vehicle and headed on down the road...

Seems like all is good with the world eh? 
Smiley  Smiley  Smiley  Smiley
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jayband
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Re: The reason for Spencer's bad Google review
Reply #18 - Dec 5th, 2019 at 9:43pm
 
Following...
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Logic
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Re: The reason for Spencer's bad Google review
Reply #19 - Dec 5th, 2019 at 10:10pm
 
Spence wrote on Dec 5th, 2019 at 7:48pm:
How's that popcorn doing?    


Not good, all out...

Can you post your credit card number up so we can all make sure we have enough?

If it is OK I have some other items to buy as well

Smiley

Thanks Spence, you're a buddy

Grin
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Andy_
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Re: The reason for Spencer's bad Google review
Reply #20 - Dec 6th, 2019 at 4:38am
 
Following. No popcorn though, coffee now.

Can't wait to see where this is headed....
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Ernest
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Re: The reason for Spencer's bad Google review
Reply #21 - Dec 6th, 2019 at 7:51am
 
I'm following as well, this sounds pretty intriguing!  Smiley
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denisf
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Re: The reason for Spencer's bad Google review
Reply #22 - Dec 6th, 2019 at 2:28pm
 
The suSpence is killing me.
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Logic
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Re: The reason for Spencer's bad Google review
Reply #23 - Dec 6th, 2019 at 2:42pm
 
denisf wrote on Dec 6th, 2019 at 2:28pm:
The suSpence is killing me.


Yes...fuck the pop corn Spence is going to the Pizza Shop


Smiley
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Spence
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Re: The reason for Spencer's bad Google review
Reply #24 - Dec 6th, 2019 at 4:33pm
 
Logic wrote on Dec 6th, 2019 at 2:42pm:
denisf wrote on Dec 6th, 2019 at 2:28pm:
The suSpence is killing me.


Yes...fuck the pop corn Spence is going to the Pizza Shop


Smiley


Now now... Shall we diSpence with the jokes and get down to business?
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Logic
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Re: The reason for Spencer's bad Google review
Reply #25 - Dec 6th, 2019 at 4:48pm
 
Spence wrote on Dec 6th, 2019 at 4:33pm:
Logic wrote on Dec 6th, 2019 at 2:42pm:
denisf wrote on Dec 6th, 2019 at 2:28pm:
The suSpence is killing me.


Yes...fuck the pop corn Spence is going to the Pizza Shop


Smiley


Now now... Shall we diSpence with the jokes and get down to business?


See he wants all the pizza to himself ! there is only a piece of anchovie pepperoni left
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jayband
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Re: The reason for Spencer's bad Google review
Reply #26 - Dec 6th, 2019 at 6:11pm
 
still waiting...Dec 6th, 2019 at 6:11pm
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Spence
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Re: The reason for Spencer's bad Google review
Reply #27 - Dec 6th, 2019 at 6:16pm
 
jayband wrote on Dec 6th, 2019 at 6:11pm:
still waiting...Dec 6th, 2019 at 6:11pm


Still here. Got some Aussie keeps interrupting my typing.
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Spence
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Re: The reason for Spencer's bad Google review
Reply #28 - Dec 6th, 2019 at 7:32pm
 
Even though Ian started this thread with a bit of a joke, poking fun at me with the video of someone seemly having no clue and self centered as if the universe revolves around him. I am not taking this in a bad way.

When this consumer first wrote it I was taken back. Normally you can sense when something is arye. In this case he didn't come across this way when in front of me. It may have been peer pressure or something after leaving our shop. As you may see later with his actions he can be weak in character in my opinion when it comes to dealing with issues.

For what ever reason we might get into talking about that as well as this form of "word of mouth" that use to be much more personal when people would get together at all types of gathering be it a BBQ, over dinner, in the office and what have ya. Now a days reviews have been added to the mix thanks or no thanks to the internet.

Anyways back to the story shall we? 

Smiley  Smiley  Smiley  Smiley  Smiley
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Ernest
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Re: The reason for Spencer's bad Google review
Reply #29 - Dec 6th, 2019 at 7:36pm
 
Spence wrote on Dec 6th, 2019 at 7:32pm:
Anyways back to the story shall we?


Please proceed Spence!
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