The Autonerdz Community Forums - The reason for Spencer's bad Google review

Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #105 - Dec 16^th, 2019 at 4:07pm cwinkler2 wrote on Dec 16^th, 2019 at 1:47pm: Here is my review Spence Thanks Chris! It's nice you have my back! And not stab me in the back...
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Spence

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Re: The reason for Spencer's bad Google review
Reply #106 - Dec 16^th, 2019 at 7:34pm

Sooooooo... About this young lads review...

Terrible the price was double what he quoted. Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none. Oh btw he also never finished the job, if you do take anything there you better have Deep pockets.

First off the price wasn't double. It was actually about 15 to 20 percent less being as I wasn't able to finish the job. Ahhh and this was also mentioned wasn't it just towards the end of this lovely review wasn't it... (Give me a second and we'll revisit that too).

Next he was either shown or told about all we found and did, given prices and he gave authorization. We also went over the bill before he paid as well as showed him all we did.

Third... He says he will never go back... I could of only hoped. Between the phone calls and showing up in person with his spokesperson this is just another childish comment. Add the one star comment to his immature statement in an effort to hurt our business by costing us customers that maybe considering his comments when looking for a place to have their vehicle serviced. (This is the meat of where this is heading. It was the meat of my conversation with Ian. More on that in a bit as well)

Fourth... "Oh btw he also never finished the job"... Isn't it something he doesn't have the manhood to stand up for his short comings with assembling the engine and trans. Or even it just happened. Face it... it's life that the oil leak at the front of the transmission but nooooooo... This is the issue that would not allow us to continue on the dyno and somehow his twisted review wants to put the blame on me and my shop.

Lastly he wants to slander our service with a comment of you will need "deep pockets". This is just more an effort to try and discourage people to come to us.

This is what this review boils down to for me. An attempt to hurt me and the business my employees depend on for a living. An attempt to have other people being hurt for this young man's shortfall in life. His narrowed vision that his world is the only thing that matters. His narrowed concept that he could discredit and attempt to petition and bully someone into submission for his desire and wishes.

Reply to this in public... I have be asked and told I should... We'll see...

Others have commented they don't... They have also said if all you see is 5 stars and no bad ones it raises an eyebrow of doubt that if something seems to good to be true then maybe... just maybe it's a fake.

I didn't expect this to turn into all this... Thanks for listening.

Maybe more later...

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Seany Mac

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Re: The reason for Spencer's bad Google review
Reply #107 - Dec 17^th, 2019 at 11:40am

Spence wrote on Dec 16^th, 2019 at 7:34pm:

Also he did things I didn't want it all him to do and he replaced things that didn't need to be replaced I will never go back and will tell everyone I know not to go there the only reason he got one star is because it won't let me give him none.

Holy crap, I had to catch my breath just reading that! That's one of the longest sentences I've read in a while... Shocked

Sounds like he wanted you to put the proverbial "Band-Aid on a broken arm", then got mad at you because the arm was still broken. Smiley

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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #108 - Dec 17^th, 2019 at 1:19pm Seany Mac wrote on Dec 17^th, 2019 at 11:40am: one of the longest sentences I've read in a while I would not have made that admission if I were you !!!!!!
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Seany Mac

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Re: The reason for Spencer's bad Google review
Reply #109 - Dec 17^th, 2019 at 1:47pm

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

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Spence

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Re: The reason for Spencer's bad Google review
Reply #110 - Dec 17^th, 2019 at 4:54pm

Seany Mac wrote on Dec 17^th, 2019 at 1:47pm:

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

Ian are you sensing the same thing I am with this lad?

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Logic

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Re: The reason for Spencer's bad Google review
Reply #111 - Dec 17^th, 2019 at 5:00pm

Spence wrote on Dec 17^th, 2019 at 4:54pm:

Seany Mac wrote on Dec 17^th, 2019 at 1:47pm:

Logic wrote on Dec 17^th, 2019 at 1:19pm:

I would not have made that admission if I were you !!!!!!

I mean, I could (and have) written longer sentences, but it would be to irritate that person, knowing they hate run-on sentences. Or hashtags. I don't know how those work, but I love making and sending them to my wife. Case in point, taking a cat to the vet.... Smiley

Ian are you sensing the same thing I am with this lad?

I sure do Spence....we have a problem.

BTW Spence, how are we to limit our sentances to four words in the future?

Also.....Who the fuck owns cats?

[color=#ffffff]https://www.youtube.com/watch?v=BXXzcpQjnTM

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« Last Edit: Dec 18^th, 2019 at 2:50am by Logic »

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Seany Mac Senior Member Picogroup Offline I'm an Autonerd Posts: 197 Rochester Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #112 - Dec 18^th, 2019 at 9:34am Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence....
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #113 - Dec 18^th, 2019 at 2:59pm Seany Mac wrote on Dec 18^th, 2019 at 9:34am: Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence.... You nailed it Ian! He doesn't know.
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Tom Roberts Autonerdz Administrator Picogroup Offline Autonerdz Founder Posts: 8,598 Olympia Washington USA Gender:	Re: The reason for Spencer's bad Google review Reply #114 - Dec 18^th, 2019 at 3:27pm Guilty. We have three cats that live here. But nobody owns a cat. They own you
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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: The reason for Spencer's bad Google review Reply #115 - Dec 18^th, 2019 at 3:29pm Tom Roberts wrote on Dec 18^th, 2019 at 3:27pm: Guilty. We have three cats that live here. But nobody owns a cat. They own you Exactly! But then being wiser you would know that.
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Logic LSD Guide Picogroup Offline Posts: 4,147 Bentleigh Victoria Australia	Re: The reason for Spencer's bad Google review Reply #116 - Dec 18^th, 2019 at 3:51pm Seany Mac wrote on Dec 18^th, 2019 at 9:34am: Logic wrote on Dec 17^th, 2019 at 5:00pm: Who the fuck owns cats? Off the top of my head.....Me, Tom, and Spence.... Further reading https://www.youtube.com/watch?v=mTsdGU6F6H8
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Spence

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Re: The reason for Spencer's bad Google review
Reply #117 - Dec 22^nd, 2019 at 7:40pm

Seany Mac wrote on Dec 5^th, 2019 at 8:46am:

Andy_ wrote on Dec 5^th, 2019 at 5:40am:

there is places that basically pay for good reviews

Maybe not always pay, but.....

Looking at Spence's reviews, I couldn't help but notice a 5-Star review from some user named "Sammydoozer"....now where does that name sound familiar??? Smiley

Well I said I would respond to ALL so here goes on this comment... Earlier others mentioned how they deal with bad reviews. When someone post one you can take it kinda person... Well it is. Thing is why was it written?

First off you might just have earned it...

Second could be a communication breakdown including the consumer not being able to be mature enough to get together with you and resolve it. Instead they grow keyboard muscles and try and beat you up with a review.

Third you might be dealing with someone that no matter what you would of done they will never be pleased. Even if you gave them the job for free, give them a loaner, mow their lawn and walk their dog. They just think the world revolves around them and owes them a life by sucking the life out of everyone they come in contact with.

Then there are just total assholes! They are worse then #3 I mention above. Yup worse... Probably saying to yourself how can they be worse then the #3... This one is where Ian and I in our conversation may have been torqued up the most. It comes from someone that hasn't been to your business. Never had their vehicle worked on at your business(say from another shop or a dealership bringing it in as a sublet). Has never had ANY service performed that they could make such a claim. These are lowlifes that just want to put you down for their gain. Just such a review and the events that happened after it prompted to have Sammydoozer go this route to try and balance a scale. Right wrong or indifferent it was done more out of emotion then anything else.

I got such a review that just went on and on about all kinds of bullshit. It took me a while to figure out who this person was and when I did... Angry

Ugh... It was another shop's office working writing trash about shops in a couple mile radius of where she was employed as a tactic to steer customers away from other shops and to theirs. How do you deal with this crap in a professional way? I worked WAY TO LONG on it as I took this more personal then a consumer issue. This is someone or a group at this other shop that are trying to undermine your livelihood. Could be considered a form of internet terrorism or what have ya. I actually got a hold of someone at Google about it in a department that was involved with the whole review thing.

No accountability at all! Didn't care that the person was making a false claim. Didn't care that it didn't represent the one thing I felt reviews were about and that was what someone thought of a business first hand and was giving their account of what went down. NOPE... They could of cared less. They just want to see numbers of reviews so it looks like the thing to do. Have you noticed they rank people by the numbers of reviews they post? Like it's a game show and you get a prize...

These people in group #4 are a waste of skin which is what provoked Sammydoozer to make a review. When I made a comment that if they're not allowing businesses an opportunity to have false reviews pulled... What if I have my dog review my business they said whatever they didn't care...

Meet Sam... aka Sammydoozer. Cool

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Spence

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Re: The reason for Spencer's bad Google review
Reply #118 - Dec 23^rd, 2019 at 8:04pm

Sooooooo... One might ask where is this 1 star bad review... Well... That would be a good question as it is no longer on not only mine but the other shops that this lowlife posted them on. I can for a certain degree let shit roll off my back. It's the big dog effect. I get my balls busted all the time in fun(keyword fun). People that tell me Mick(my German Shepherd) is the brains of the organization. Diane(the wife) has to put up with a lot(well that could be a true statement). I am a scope junkie. I drink hot tea. Having millennial's think you're old and can't keep up. Plenty more but you get the idea.

Thing is when it goes from fun to insult... or undermining a good intent... making someone look foolish or bad just because you can... trying to discredit for personal gain and/or admiration... At this point you cut'em loose and figure dead man walking instead of letting them suck the life out of ya. Not that you can't rebuild a bridge but most times the materials to do so(as in attitude and morals) aren't present.

Back to this review... I get together with other shop owners from time to time. We have a dinner or lunch together and by chance this review came up. One of the shop owners that was hit by it didn't know where it came from until... Lets just say he was more of the kind that doesn't let things roll off his back as water would on a duck. Word has it he paid a certain place a visit and shortly there after these reviews evaporated... Go Figure... Lips Sealed

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fordman Guru Member Picogroup Offline Posts: 491 tulsa Oklahoma USA Gender:	Re: The reason for Spencer's bad Google review Reply #119 - Dec 24^th, 2019 at 6:54am Thanks for the update..
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