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Watching Group Therapy on iPhone (Read 185 times)

Steven McGrew Guru Member Picogroup Offline Posts: 355 Spokane, WA Washington USA Gender:	Watching Group Therapy on iPhone Dec 4^th, 2017 at 12:41pm I used to be able to watch the Group Therapy video on my iPhone with either the Safari browser or the Chrome browser, but now it doesn't work. Does anyone know if there is a different browser that would allow it to work, or any other work around? Thanks.
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Steven McGrew

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Re: Watching Group Therapy on iPhone
Reply #1 - Dec 4^th, 2017 at 12:57pm

I found a potential solution from the interwebs:

iPhone Compatibility
The TechSmith Smart Player is compatible on most mobile devices and tablets. However, for iPhone users, the viewer will be directed to download the free TechSmith Smart Player App. After download, they can play back video content created from Camtasia.

I'll have to give it a try later Smiley

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Tom Roberts

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Re: Watching Group Therapy on iPhone
Reply #2 - Dec 4^th, 2017 at 1:15pm

This is odd.

Another customer called us today with the same issue using his iPhone.

He said he has always been able to watch the videos previously on his iPhone but not anymore.

All we could say is that Apple must have recently broken that capability and had no suggestions. So, thanks for sharing what you find out....

Tom Roberts
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Steven McGrew Guru Member Picogroup Offline Posts: 355 Spokane, WA Washington USA Gender:	Re: Watching Group Therapy on iPhone Reply #3 - Dec 4^th, 2017 at 5:59pm Yes, it is a little odd. Is the TechSmith Smart Player a new thing or is that what you guys have been using for a while? The October Group Therapy is when I first noticed the issue on my iPhone.
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Tom Roberts

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Re: Watching Group Therapy on iPhone
Reply #4 - Dec 5^th, 2017 at 8:42am

Steven McGrew wrote on Dec 4^th, 2017 at 5:59pm:

Is the TechSmith Smart Player a new thing or is that what you guys have been using for a while?

A long time ago, the tutorials were Flash. Then with the demise of Flash on most devices, Brian converted them to html5. There have been no recent changes on our end since then. That was over a year ago....

Can you play the other tutorials anymore?

The other customer said that tutorials he used to play on the iPhone now no longer play. This says to me that Apple did something.

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Brian Haley Autonerdz Administrator Picogroup Offline Posts: 570 White Pass, WA Washington USA Gender:	Re: Watching Group Therapy on iPhone Reply #5 - Dec 5^th, 2017 at 9:38am Steve, Could you give this a try? http://www.autonerdz.com/tutorials988/gt113017.html Or anyone with an iPhone.
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Steven McGrew Guru Member Picogroup Offline Posts: 355 Spokane, WA Washington USA Gender:	Re: Watching Group Therapy on iPhone Reply #6 - Dec 5^th, 2017 at 10:30am Brian Haley wrote on Dec 5^th, 2017 at 9:38am: Steve, Could you give this a try? Yes, that works.
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Steven McGrew Guru Member Picogroup Offline Posts: 355 Spokane, WA Washington USA Gender:	Re: Watching Group Therapy on iPhone Reply #7 - Dec 5^th, 2017 at 10:36am Tom Roberts wrote on Dec 5^th, 2017 at 8:42am: Can you play the other tutorials anymore? No, can't play the older tuturials either. Tom Roberts wrote on Dec 5^th, 2017 at 8:42am: This says to me that Apple did something. It could be something from when they went to iOS 11.xx.
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Brian Haley Autonerdz Administrator Picogroup Offline Posts: 570 White Pass, WA Washington USA Gender:	Re: Watching Group Therapy on iPhone Reply #8 - Dec 5^th, 2017 at 10:48am Steven McGrew wrote on Dec 5^th, 2017 at 10:30am: Yes, that works. Thanks Steve, looks like I have work to do.
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