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Norton - WARNING (Read 169 times)

daveyK

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Norton - WARNING
Jul 4^th, 2015 at 5:46am

Hello All,

For all those running Norton 360 make sure the "Auto download new version" is turned OFF in "settings" and then "Administrative Settings"!!!

my one laptop auto downloaded and installed the newest release. I ran a full system scan and the new version either deleted or quarantined all kinds of drivers, dll files, and more.

Propietatey files for Ford IDS, Windows 7, MS Office, SSC, CWV, Dell, Vag-Com, WOT, and much more.

I had 2 sessions with Norton yesterday one on the phone & one chat with screen sharing to try and get this resolved without success.

I may needed to wipe the hard drive and start all over.

It appears that the update does not transfer any settings or info from the existing version of Norton to the new version.

To this point restoring quarantined files and a system restore from backup has not worked Smiley

Beware!

hope to save other a headache or two

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Spence LSD Guide Picogroup Offline Posts: 8,025 Jeffersonville Pennsylvania USA Gender:	Re: Norton - WARNING Reply #1 - Jul 4^th, 2015 at 6:00am Thanks for the heads up Dave! Sorry to hear you are havin problems. Enjoy your 4th!
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Abndanger

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Re: Norton - WARNING
Reply #2 - Jul 4^th, 2015 at 7:21am

daveyK wrote on Jul 4^th, 2015 at 5:46am:

Hello All,For all those running Norton 360 make sure the "Auto download new version" is turned OFF in "settings" and then "Administrative Settings"!!!my one laptop auto downloaded and installed the newest release. I ran a full system scan and the new version either deleted or quarantined all kinds of drivers, dll files, and more.Propietatey files for Ford IDS, Windows 7, MS Office, SSC, CWV, Dell, Vag-Com, WOT, and much more.I had 2 sessions with Norton yesterday one on the phone & one chat with screen sharing to try and get this resolved without success.I may needed to wipe the hard drive and start all over.It appears that the update does not transfer any settings or info from the existing version of Norton to the new version.To this point restoring quarantined files and a system restore from backup has not worked Beware!hope to save other a headache or two

Davey, sorry to hear this and thanks for the warning. This is why I haven't used Norton in 10 years. To many issues and B.S. to contend with.

Hope you get it all up and running. Maybe look into the future to get a back up service which will back up your PC's to a server and you can reinstall later. Just a thought Wink

Best wishes on the forth

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daveyK

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(Retired) - Elevation:
525 feet

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Hellertown, PA, USA
Pennsylvania
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Gender: male

Re: Norton - WARNING
Reply #3 - Jul 5^th, 2015 at 6:22am

Well I think I got it fixed Smiley

I used the Norton removal tool to uninstall the new release, had to contact Norton to get the web address to download the old version (their site automatically takes you to the new release), and installed the old version 21.

ran live updates until I did not get anymore updates. I ran a quick scan with no issues and then ran a full system scan with success.

I then did a restore from my Passport and most of my files were restored and things seem to be working.

what a PITA!!!

And yesterday Norton's response was "yes that can happen" WTF Smiley

I hope this saves others similar problems.

now on to the weekend activities Smiley

Happy 4th to ALL!!

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Abndanger LSD Guide Picogroup Offline Posts: 2,141 Grand Rapids, Mi Michigan USA Gender:	Re: Norton - WARNING Reply #4 - Jul 5^th, 2015 at 7:33am Davey, Glad you got it worked out. I know this SH_T can be PIA. Any PC issue can disrupt your business and life these days. Look for a company which will back your PC up to their server as a precaution. This way you will be sure to have your files when you need them. Bob
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