Autonerdz forums

From our January 2012 Newzletter:

Autonerdz had another record year in 2011 and 2012 is off to a good start. We thank all our loyal customers for this success by continuing to expand our now world famous support and training resources. Future planning for Autonerdz is based on looking back and assessing how we got here in the first place and examining what things have worked and remembering that, if it’s not broke, don’t try to fix it.

Having been a journeyman since 1980, I certainly had my fair share of equipment purchases and related support experiences. When Autonerdz introduced PicoScope to the automotive community in North America over ten years ago, I found myself on the vendor side and decided to do something entirely different. I wanted to set a new industry standard for after sale support and training. Back then, PCs in the shop were uncommon and PC based oscilloscope technology was something new. To help overcome the resistance to the new PC based form factor, we knew that we would have to provide a new level of support and training. We were fortunate to have Pico Technology have our backs, since without their support for us, this would never have been possible.

It started with the novel idea that we would still talk to customers after we had their money. We placed all of our resources into creating a support and training system that continues to grow and evolve. With no resources left for costly advertising and other promotional activities, there simply was no sales department. The way I figured it, if we did the support and training system right, our customers would be our sales department, so we just didn’t worry about that. After all it was an awesome product and with the proper nurturing, would sell itself. This was pretty risky. I wondered if there was some good reason other automotive companies were not doing things this way. But this was the way I wanted to do it anyway, and it was my call. There was only one way to find out. As it turned out, this was a really good idea and we continue to operate this way.

Our customers invest in us and we invest in them. It’s a pretty basic concept. We don’t waste any resources on national magazine ads or anything else. Instead, we put those resources into providing services for our customers. The result is now the most comprehensive PicoScope automotive experience available anywhere that has attracted the best and brightest from around the world to the Autonerdz Picogroup. Our customers are our investment portfolio.

Our mission is ‘To enlighten automotive diagnosticians through the use of LSD’. Of course, that’s Lab Scope Diagnostics. So, come join us in the Electric Kool Aid LSD Experience.   

Yea thanks . Wish more tools were handled this way

Tom, I was directed to this site by a fellow New Zealand technician, Being at the bottom of the pacific ocean its a long way from where you are, and like you said you havent advertised so how did we find out about autonerdz??????
Words about a company can travel a long way, be it good or bad, we all know the bad stuff travels far and fast, good words about a company are slow to come if at all (no one comments on a good burger at McDonalds but gee do we whinge when we get a bad one).

BUT when your support and service are TOP NOTCH  (which us autonerdz members know it is) then these words travel far and fast also.
It is this reason that the name AUTONERDZ is found in discussions with us technicians in the deep south pacific.
it is a testiment to your excellant service and support, It fills an area where technicians looking to keep at the forefront of vehicle diagnostics come to learn from other technicians and fellow autonerdz members.

I could have purchased my pico kit locally, and i must add tom encouraged me to buy locally, but i couldnt get the autonerdz membership (well i could if i paid yearly) so for me, after being told of the autonerdz site, i spent 2 weeks looking on the forum here, checking the site, case studies etc etc. I liked what i saw and i was happy to get my credit card out.
Havent had the kit long but man, I LIKE IT ALOT already

Keep up the good work guys!!!!!