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https://yabb.autonerdz.com/cgi/yabb2//YaBB.pl >> >> Watching Group Therapy on iPhone https://yabb.autonerdz.com/cgi/yabb2//YaBB.pl?num=1512420089 Message started by Steve McGrew on Dec 4^th, 2017 at 12:41pm

Title: Watching Group Therapy on iPhone
Post by Steve McGrew on Dec 4^th, 2017 at 12:41pm

I used to be able to watch the Group Therapy video on my iPhone with either the Safari browser or the Chrome browser, but now it doesn't work. Does anyone know if there is a different browser that would allow it to work, or any other work around? Thanks.

Title: Re: Watching Group Therapy on iPhone
Post by Steve McGrew on Dec 4^th, 2017 at 12:57pm

I found a potential solution from the interwebs:

iPhone Compatibility
The TechSmith Smart Player is compatible on most mobile devices and tablets. However, for iPhone users, the viewer will be directed to download the free TechSmith Smart Player App. After download, they can play back video content created from Camtasia.

I'll have to give it a try later [smiley=beer.gif]

Title: Re: Watching Group Therapy on iPhone
Post by Tom Roberts on Dec 4^th, 2017 at 1:15pm

This is odd.

Another customer called us today with the same issue using his iPhone.

He said he has always been able to watch the videos previously on his iPhone but not anymore.

All we could say is that Apple must have recently broken that capability and had no suggestions. So, thanks for sharing what you find out....

Title: Re: Watching Group Therapy on iPhone
Post by Steve McGrew on Dec 4^th, 2017 at 5:59pm

Yes, it is a little odd. Is the TechSmith Smart Player a new thing or is that what you guys have been using for a while? The October Group Therapy is when I first noticed the issue on my iPhone.

Title: Re: Watching Group Therapy on iPhone
Post by Tom Roberts on Dec 5^th, 2017 at 8:42am

Steven McGrew wrote on Dec 4^th, 2017 at 5:59pm:

Is the TechSmith Smart Player a new thing or is that what you guys have been using for a while?

A long time ago, the tutorials were Flash. Then with the demise of Flash on most devices, Brian converted them to html5. There have been no recent changes on our end since then. That was over a year ago....

Can you play the other tutorials anymore?

The other customer said that tutorials he used to play on the iPhone now no longer play. This says to me that Apple did something.

Title: Re: Watching Group Therapy on iPhone
Post by Brian Haley on Dec 5^th, 2017 at 9:38am

Steve,

Could you give this a try?
http://www.autonerdz.com/tutorials988/gt113017.html

Or anyone with an iPhone.

Title: Re: Watching Group Therapy on iPhone
Post by Steve McGrew on Dec 5^th, 2017 at 10:30am

Brian Haley wrote on Dec 5^th, 2017 at 9:38am:

Steve,

Could you give this a try?

Yes, that works.

Title: Re: Watching Group Therapy on iPhone
Post by Steve McGrew on Dec 5^th, 2017 at 10:36am

Tom Roberts wrote on Dec 5^th, 2017 at 8:42am:

Can you play the other tutorials anymore?

No, can't play the older tuturials either.

Tom Roberts wrote on Dec 5^th, 2017 at 8:42am:

This says to me that Apple did something.

It could be something from when they went to iOS 11.xx.

Title: Re: Watching Group Therapy on iPhone
Post by Brian Haley on Dec 5^th, 2017 at 10:48am

Steven McGrew wrote on Dec 5^th, 2017 at 10:30am:

Yes, that works.

Thanks Steve, looks like I have work to do.