Good afternoon all,

Are there aids or is there a way to help train up a service writer? Specifically in regards to pumping drivers for information pertaining to driveability problems?

More times than I care to think about I've been mislead in trying to figure out a complaint. Only to find out later a piece of information that would have saved me a ton of time. But usually it only comes to light when I ask him to call the customer and answer specific questions. Or if I call myself and ask. If I'm going to have to call and re interview every customer how do we bill for it?

You can download these worksheets and see if they will help. Or look them over and create your own version.

http://atgtraining.com/downloads/ 

You can make them call the customer before you start the job to get more information so you don't lose time. If the information on the work order does not seems to explain enough.

Hey Trevor! If you like I can sublet my daughter to :-/ you guys for the right price and she can train your writer. You know how she is about getting info from a customer. She should have gotten a job with the mafia ;D

buckbee wrote on Dec 12^th, 2017 at 8:46am:

You can download these worksheets and see if they will help. Or look them over and create your own version. http://atgtraining.com/downloads/  You can make them call the customer before you start the job to get more information so you don't lose time. If the information on the work order does not seems to explain enough.

Link broken  ::)

Will get you close, just need o manually click "downloads" tab

Brad G wrote on Jan 8^th, 2018 at 3:49pm:

Link broken  Will get you close, just need o manually click "downloads" tab

Lets see if this works

http://atgtraining.com/downloads/


Preview says it does. ;)